2025 Customer Service Intern
- Internship, onsite
- Abbvie
- On Site, United States of America
Salary undisclosed
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Company Description
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.
Job Description
Supply Chain Customer Service Intern Overview:
Envision spending your summer working with energetic colleagues and inspirational leaders, all while gaining world-class experience in one of the most dynamic organizations in the pharmaceutical industry. This is a reality for AbbVie's Interns.
The primary goal for this position will be Time Study execution. This intern will be partnering with our data analyst to understand volumes and source data. They will network with business partners to calculate and verify time spent on order processing and exception handling. This person will be encouraged to submit ideas for continuous improvements given their overviews of the business processes and limited visibility to processing systems.
Secondary goals may include, but are not limited to: Gathering efficiencies with phone systems and Interactive Voice Response, Overview and continuous improvement recommendations for KANA system (used to gather customer inquiries), Data analytics and reporting.
Qualifications
Minimum Qualifications
Preferred Qualifications
Additional Information
Benefits and Amenities
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie's policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.
US & Puerto Rico only - to learn more, visit
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.
Job Description
Supply Chain Customer Service Intern Overview:
Envision spending your summer working with energetic colleagues and inspirational leaders, all while gaining world-class experience in one of the most dynamic organizations in the pharmaceutical industry. This is a reality for AbbVie's Interns.
The primary goal for this position will be Time Study execution. This intern will be partnering with our data analyst to understand volumes and source data. They will network with business partners to calculate and verify time spent on order processing and exception handling. This person will be encouraged to submit ideas for continuous improvements given their overviews of the business processes and limited visibility to processing systems.
Secondary goals may include, but are not limited to: Gathering efficiencies with phone systems and Interactive Voice Response, Overview and continuous improvement recommendations for KANA system (used to gather customer inquiries), Data analytics and reporting.
Qualifications
Minimum Qualifications
- Currently enrolled in college or university, pursuing a bachelor's degree in supply chain, operations, engineering, or related major
- Expected graduation date between December 2025 - June 2026
- Must be enrolled in school the semester directly following the internship
Preferred Qualifications
- Exposure to SAP ERP and/ or JDA planning system
- Critical thinker: ability to assess and solve problems independently with minimal guidance
- Proactive and results-driven mindset; self-starter
- Strong written and verbal communication skills
- Experience in basic business tools such as Excel, PowerPoint, and Word
Additional Information
Benefits and Amenities
- Competitive pay
- Relocation support for eligible students
- Select wellness benefits and paid holiday / sick time
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie's policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.
US & Puerto Rico only - to learn more, visit
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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