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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...
A

Helpdesk Analyst Tier 1

Salary undisclosed

Apply on

Dice
Original
Simplified

We are seeking an experienced Helpdesk Analyst to provide Tier 1 support services to respond to phone, portal, email submitted Incident and Request tickets for its Technical Solutions Center (TSC)

Position Responsibilities

  • Deliver Tier-1 Support for office/remote employees
  • Primary function is Phone Support
  • Greet, submit tickets for Walk-Up support and Scheduled Appointments
  • Answer, validate and triage incoming tickets:
    • Phone-in Incidents and Requests.
    • Email submitted Incidents and Requests.
    • Self-service ticket submissions routed from Internal employees.
  • Escalate issues to Tier 2 as needed, as well as set customer expectations for follow-up (i.e. when to expect a follow-up contact and by whom).
  • Identify and perform First Contact Resolution tickets.
  • Provide technical information/assistance on configuration, setup, maintenance and initial troubleshooting of County standard computer systems, hardware, and software.
  • Provide best effort support for technical information/assistance on non-standard computer systems, hardware and software, and internet service providers.
  • Develop/contribute to and maintain Knowledge Articles.
  • Follow up on customer queries with T2 (in-depth technical support power user) and T3 (expert product and service support engineers, architects) teams.
  • Provide support and follow up for specifically assigned tasks.
  • Work on all agency Projects and Special projects.

Position Requirements

  • Over 5 years of professional related experience in an helpdesk environment
  • Experience supporting Windows environment and Office 365 assisting a combination of Laptops, Desktops, and Mobile Devices.
  • Experience with ServiceNow ticketing system experience is preferred, and Five9 is the IVR/ACD phone system.
  • Must be a High School Graduate or equivalent
  • CompTIA A+, Security + or Network + Certification, ITIL Foundations, and HDI Certification a plus.

____________________________________________

No Phone Calls Please

Please send us your resume in a word file with contact details

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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