Operations Manager (WMS 2) DOH8453
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Operations Manager (WMS 2)
Office of Investigative & Legal Services
This is a full-time, permanent position within the Health Services Quality Assurance Division
Do you have experience leading teams and managing business operations in a fast-paced work environment? Do you enjoy data analysis and working on process improvement? Are you someone with a passion for leadership and making a difference? Then this may be the position for you!
Make a difference in patient safety . The Operations Manager (WMS 2) provides leadership by managing the Complaint Intake/Compliance, Case Management, and Administrative units as well as by supporting business continuity functions and office-wide operations. They also provide technical and professional expertise in the areas of budget, quality improvement, policy, performance management, public disclosure, and data reporting.
As a member of the Office of Investigative & Legal Services (OILS) management team, the Operations Manager is responsible for independent management and decision-making. This position interprets and implements existing Departmental policies throughout the units managed and makes recommendations for new policies, as warranted. This includes recommending legislative proposals for consideration by agency leadership.
As part of the OILS management team, the Operations Manager reports directly to the Deputy Director and has the delegated authority to supervise the operational support and administrative functions of the office. The leader in this position promotes effective, positive communication and collaboration across the office, division, and agency.
Learn more about the Position – View the Complete Position Description
This position is included in the Washington Management Service .
Location and Flexibility
Enjoy the flexibility of our hybrid work environment, where you can balance working from home and collaborating in the office. It is anticipated that you’ll be expected at the DOH facility located in Tumwater for work activities 1-2 days weekly.
Our Ideal Candidate
Has a driving passion for the work, brings humility to their job and interactions, and understands how their actions affect others. They see the needs and objectives of others and take them into account while achieving their objectives, and they adapt their approach and expectations accordingly. They demonstrate resilience and outward behaviors even when confronted with others who are not open or collaborative.
The DESIRED Candidate Profile
Experience defined below may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile.
Option 1: Six (6) or more years of experience in public health, health care administration, public administration, business administration, criminal justice, law, law enforcement, or in a related field, two years must have been managing professionals in these areas.
Option 2: Bachelor's degree with a focus or major study in public health, health care administration, public administration, business administration, criminal justice, law, law enforcement, or health-related field; AND two years of experience in public health, health care administration, public administration, business administration, criminal justice, law, law enforcement or in a related field, two of which must have been managing professionals in these areas.
AND For Either Option Outlined Above, The Following
Work that matters
Public health promotes and protects the health of the people of the state of Washington and the communities where they live, learn, work, and play.
Th e agency realizes that our efforts to achieve more equitable health outcomes for the communities we serve begin with our ability to operationalize and institutionalize equity throughout our internal policies, systems, and practices.
Join a great team and lead us into the future.
HSQA is responsible for oversight of Washington State’s health care delivery system which includes licensing and regulating over 400,000 health care professionals and 11,000 facilities and agencies. HSQA also works closely with communities and local health partners to build strong health systems and prevention programs across the state to help ensure communities have access to good health care and emergency medical services.
The Office of Investigative and Legal Services (OILS) supports the agency’s mission to protect public health and safety by ensuring timely assessment, investigation, and enforcement action on complaints and providing legal services for the division. This includes collecting information, evaluating and investigating complaints, and taking enforcement action against health care providers and facilities who provide substandard care or commit unprofessional conduct, monitoring compliance by providers with conditions or restrictions against their licenses, and assisting with rulemaking, legislative activities, and policy issues.
About DOH
Join the Washington State Department of Health (DOH) and be part of a dynamic team dedicated to safeguarding public health. As a frontline defender of our communities, DOH collaborates with partners around the clock to impact the lives of every Washingtonian and visitor. We’re not just an organization; we’re a catalyst for change, guided by our core values of Equity, Innovation, and Engagement. Our Transformational Plan for the future of Washington’s health is in motion, and we invite you to make a meaningful impact on the well-being of the state by joining us in this exciting journey. Your work at DOH truly matters.
Why DOH
We are dedicated to your work-life harmony and offer one of the most competitive benefits packages in the nation, designed to support your lifestyle. To learn more about “Why DOH”, visit Work@Health .
Application Directions
To apply, click "Apply" and complete the application. Attach your resume, and cover letter.
In your Applicant Profile, include at least three professional references (including a supervisor, a peer, and someone you’ve supervised or led, if applicable). Please do not include private information such as social security number or year of birth.
Do Attach The Following
Do not include or attach the following – these documents or details will not be reviewed:
We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.
DOH is an equal opportunity employer. We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran’s status, military status, genetic information, sexual orientation, gender expression, or gender identity.
If you have questions or need other assistance, please contact Kristina Cox at 360-485-5249 or [email protected] For persons with disabilities, this document is available in other formats. Please call 800-525-0127 (TDD/TTY 711) or email [email protected].
Technical support is provided by NEOGOV, 855-524-5627 (can’t log in, password or email issues, error messages).
SUBSCRIBE to DOH Jobs Alerts
Supplemental Information
Only applicants who follow the directions and complete the Application Process in full will have their responses reviewed for consideration. Only applicants who follow the directions and complete the Application Process in full will have their responses reviewed for consideration.
Operations Manager (WMS 2)
Office of Investigative & Legal Services
This is a full-time, permanent position within the Health Services Quality Assurance Division
Do you have experience leading teams and managing business operations in a fast-paced work environment? Do you enjoy data analysis and working on process improvement? Are you someone with a passion for leadership and making a difference? Then this may be the position for you!
Make a difference in patient safety . The Operations Manager (WMS 2) provides leadership by managing the Complaint Intake/Compliance, Case Management, and Administrative units as well as by supporting business continuity functions and office-wide operations. They also provide technical and professional expertise in the areas of budget, quality improvement, policy, performance management, public disclosure, and data reporting.
As a member of the Office of Investigative & Legal Services (OILS) management team, the Operations Manager is responsible for independent management and decision-making. This position interprets and implements existing Departmental policies throughout the units managed and makes recommendations for new policies, as warranted. This includes recommending legislative proposals for consideration by agency leadership.
As part of the OILS management team, the Operations Manager reports directly to the Deputy Director and has the delegated authority to supervise the operational support and administrative functions of the office. The leader in this position promotes effective, positive communication and collaboration across the office, division, and agency.
Learn more about the Position – View the Complete Position Description
This position is included in the Washington Management Service .
Location and Flexibility
Enjoy the flexibility of our hybrid work environment, where you can balance working from home and collaborating in the office. It is anticipated that you’ll be expected at the DOH facility located in Tumwater for work activities 1-2 days weekly.
Our Ideal Candidate
Has a driving passion for the work, brings humility to their job and interactions, and understands how their actions affect others. They see the needs and objectives of others and take them into account while achieving their objectives, and they adapt their approach and expectations accordingly. They demonstrate resilience and outward behaviors even when confronted with others who are not open or collaborative.
The DESIRED Candidate Profile
Experience defined below may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile.
Option 1: Six (6) or more years of experience in public health, health care administration, public administration, business administration, criminal justice, law, law enforcement, or in a related field, two years must have been managing professionals in these areas.
Option 2: Bachelor's degree with a focus or major study in public health, health care administration, public administration, business administration, criminal justice, law, law enforcement, or health-related field; AND two years of experience in public health, health care administration, public administration, business administration, criminal justice, law, law enforcement or in a related field, two of which must have been managing professionals in these areas.
AND For Either Option Outlined Above, The Following
- Demonstrated knowledge, experience, and competency in managing resources and improving performance outcomes in a regulatory, public sector, public health, or clinical environment (hospital, nursing, or related profession or facility);
- Familiarity with state laws, or federal regulations related to HSQA;
- Ability to use computer word processing, input data into databases related to work activities, and effectively communicate, orally and in writing:
- Experience working with highly sensitive, confidential, and high-security materials in a secure environment; and,
- Technical expertise in an area of health professions regulation or discipline, including familiarity with state laws (the Uniform Disciplinary Act, RCW 18.130), regulations, and judicial decisions applicable to areas regulated by the division.
Work that matters
Public health promotes and protects the health of the people of the state of Washington and the communities where they live, learn, work, and play.
Th e agency realizes that our efforts to achieve more equitable health outcomes for the communities we serve begin with our ability to operationalize and institutionalize equity throughout our internal policies, systems, and practices.
Join a great team and lead us into the future.
HSQA is responsible for oversight of Washington State’s health care delivery system which includes licensing and regulating over 400,000 health care professionals and 11,000 facilities and agencies. HSQA also works closely with communities and local health partners to build strong health systems and prevention programs across the state to help ensure communities have access to good health care and emergency medical services.
The Office of Investigative and Legal Services (OILS) supports the agency’s mission to protect public health and safety by ensuring timely assessment, investigation, and enforcement action on complaints and providing legal services for the division. This includes collecting information, evaluating and investigating complaints, and taking enforcement action against health care providers and facilities who provide substandard care or commit unprofessional conduct, monitoring compliance by providers with conditions or restrictions against their licenses, and assisting with rulemaking, legislative activities, and policy issues.
About DOH
Join the Washington State Department of Health (DOH) and be part of a dynamic team dedicated to safeguarding public health. As a frontline defender of our communities, DOH collaborates with partners around the clock to impact the lives of every Washingtonian and visitor. We’re not just an organization; we’re a catalyst for change, guided by our core values of Equity, Innovation, and Engagement. Our Transformational Plan for the future of Washington’s health is in motion, and we invite you to make a meaningful impact on the well-being of the state by joining us in this exciting journey. Your work at DOH truly matters.
Why DOH
We are dedicated to your work-life harmony and offer one of the most competitive benefits packages in the nation, designed to support your lifestyle. To learn more about “Why DOH”, visit Work@Health .
Application Directions
To apply, click "Apply" and complete the application. Attach your resume, and cover letter.
In your Applicant Profile, include at least three professional references (including a supervisor, a peer, and someone you’ve supervised or led, if applicable). Please do not include private information such as social security number or year of birth.
Do Attach The Following
- Resume
- Cover letter
- DD-214 (if applicable)
Do not include or attach the following – these documents or details will not be reviewed:
- REMOVE personal photos – do not submit any documents containing personal photos.
- Transcripts (unless specifically requested in the Application Directions)
- Certifications or Diplomas
- Projects or Portfolios
- Letters of Recommendation
We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.
DOH is an equal opportunity employer. We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran’s status, military status, genetic information, sexual orientation, gender expression, or gender identity.
If you have questions or need other assistance, please contact Kristina Cox at 360-485-5249 or [email protected] For persons with disabilities, this document is available in other formats. Please call 800-525-0127 (TDD/TTY 711) or email [email protected].
Technical support is provided by NEOGOV, 855-524-5627 (can’t log in, password or email issues, error messages).
SUBSCRIBE to DOH Jobs Alerts
Supplemental Information
Only applicants who follow the directions and complete the Application Process in full will have their responses reviewed for consideration. Only applicants who follow the directions and complete the Application Process in full will have their responses reviewed for consideration.
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