Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...
G

Desktop Support

Salary undisclosed

Apply on

Dice
Original
Simplified

Job Description

Job Description

IT User Support Specialist / Help Desk Tier II
Chantilly, VA

MUST :
Current Public Trust and eligible for Secret clearance or Active DoD Secret Clearance
2+ years of profession Tier II experience providing Operation and network support, Automation software and remote access software support
Efficient experience work with PC software and providing troubleshooting
Solid understanding of military community and speech
Strong ServiceNow ticketing experience is desired
ITIL service framework and best business practices
Excellent communications both written and verbal skills
Strong attention to detail and good problem solving skills
High level customer service skills
Current Security+ce certification or A+ce and windows certification

DUTIES :
Ideal candidate is the first point of contact for clients with technical issues and will be responsible for quickly troubleshooting issues or moving to the appropriate team
Technical support includes answering telephones, email, virtual support rooms, and walk-in service
provide End User Device support service and incident resolution remotely and through desk-side touch labor services to ensure that the end user operational environment is functional
Write/document detailed troubleshooting results in help desk ticket tracking
Pull computer/server log files and send them to Tier 3 support for further diagnosis
Multi-task 3-5 concurrent computer support activities with detailed processes
Recall from memory in a timely manner established computer support techniques
As needed, perform troubleshooting for computer break-fix processes and software upgrades
Work in Google Meet virtual support rooms to consult, troubleshoot, and resolve technical issues for end users
Perform computer troubleshooting and setup processes requiring multiple detailed processes and procedures
Perform computer imaging, software, printer, and hardware system configuration
Collect end of life hardware and peripherals and prepare for disposal per regulations
Write/document detailed troubleshooting results in ServiceNow ticket tracking
Pull computer/server log files and send them to Tier 3 support for further diagnosis
Multi-task 3-5 concurrent computer support activities with detailed processes
Perform troubleshooting for computer break-fix processes and software upgrades

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job
Similar Jobs