Field Service Manager
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Job Description
Job Description
Role Overview: Responsible for overseeing and managing the organization's field service operations for the Oregon region.
Responsibilities:
Team Management/Direct Reports:
-Lead, mentor, and motivate a team of field service technicians and engineers.
-Provide guidance and support to the field service team in resolving technical issues and addressing customer needs effectively.
-Foster a positive and collaborative work environment that encourages teamwork and innovation.
Service Delivery:
-Oversee the deployment of field service technicians and engineers to customer sites for product installations, maintenance, and support.
-Ensure that service tasks are completed promptly and meet or exceed customers' expectations and contractual obligations.
-Implement measures to enhance service quality and customer satisfaction.
Technical Expertise:
-Maintain a strong technical understanding of the company's products and their applications to provide expert guidance to the field service team and customers.
-Collaborate with the engineering and product development teams to address and resolve technical issues and product enhancements.
Customer Relationship Management:
-Work closely with customers to understand their needs and concerns, addressing any escalations promptly.
-Establish and maintain strong relationships with key customers (tech companies) to understand their specific needs and address any concerns promptly.
Qualifications:
Pay Details: $80,000.00 to $110,000.00 per year
Search managed by: Alicia Bauer
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Responsibilities:
Team Management/Direct Reports:
-Lead, mentor, and motivate a team of field service technicians and engineers.
-Provide guidance and support to the field service team in resolving technical issues and addressing customer needs effectively.
-Foster a positive and collaborative work environment that encourages teamwork and innovation.
Service Delivery:
-Oversee the deployment of field service technicians and engineers to customer sites for product installations, maintenance, and support.
-Ensure that service tasks are completed promptly and meet or exceed customers' expectations and contractual obligations.
-Implement measures to enhance service quality and customer satisfaction.
Technical Expertise:
-Maintain a strong technical understanding of the company's products and their applications to provide expert guidance to the field service team and customers.
-Collaborate with the engineering and product development teams to address and resolve technical issues and product enhancements.
Customer Relationship Management:
-Work closely with customers to understand their needs and concerns, addressing any escalations promptly.
-Establish and maintain strong relationships with key customers (tech companies) to understand their specific needs and address any concerns promptly.
Qualifications:
- Bachelor's degree in Engineering, Business Administration, or a related field (or equivalent work experience).
- Proven experience in managing field service operations, preferably for multiple customers.
- Strong leadership and team management skills with the ability to motivate and inspire a diverse workforce.
- Analytical mindset with the ability to use data to make informed decisions and drive continuous improvement.
- In-depth knowledge of field service management principles, best practices, and industry standards.
- Familiarity with relevant technologies and tools used in field service management.
- Willingness to travel to various locations for overseeing field operations and building relationships. UP to 25% travel may be required.
Pay Details: $80,000.00 to $110,000.00 per year
Search managed by: Alicia Bauer
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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