IT Outsourcing Manager

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility .

The Position

We are seeking a motivated and organized IT Outsourcing Manager to join our team in Raleigh, NC. The IT Outsourcing Manager will manage all staff vendor relationship(s) through all stages of the agreement lifecycle, in alignment with relevant Arch frameworks/methodologies. The role will streamline and enhance enterprise value through vendor contractor management by managing relationships hands on and streamlining successes throughout the segments.

The role will work closely with suppliers, vendors, contractors, and other third-party providers to ensure that their company has everything it needs to operate smoothly. They will also play an active role in developing new processes or procedures related to resource procurement or utilization.

This position is an in-office-as-needed position and will primarily be remote. Preference will be given to candidates local to the Raleigh, NC area, but we are open to candidates throughout the U.S.

Job Responsibilities

• Manage a range of vendor relationships that may vary considerably in scope, complexity, and criticality
• Support enterprise vendor management activities as assigned
• Independently deliver assigned initiatives, ensuring business requirements are defined and met
• Provide day-to-day support to assigned business partner(s) with minimal management guidance/oversight
• Manage portfolio of vendors with moderate to high regulatory requirements and operational /strategic dependency
• Prepare reports detailing vendors, resource, costs, and other relevant information
• Determine the type and quantity of resources that will be needed each segment
• Monitor contracted employee attendance, productivity, and safety to ensure that projects are completed effectively
• Operational management of flexible workforce governance for large CIO group
• Ability to work with CxOs and individual contributors and foster collaboration among all parties
• Drive program analytics and overall performance with vendors, including relationship management
• May work with vendor partners to ensure onboarding, off boarding and other policies are enforced
• May need to ensure proper governance is placed when processing change orders, invoices, job postings, and work orders

Required Skills/Experience

• 3-5 years of experience managing outsourcing vendor relationships
• 3+ years of experience managing vendor contracts
• Hands on experience using a contingent workforce management system to manage contingent labor

Desired Skills/Experience

• Ability to multitask
• Strong decision-making skills
• Great problem solver
• Superb analytical skills
• Detail-Oriented
• Excellent written and verbal communication skills
• Work within a team and independently
• Previous exposure to HR practices is a benefit
• Experience implementing and using VNDLY for contingent workforce management is strongly preferred

Education

• Bachelor's degree in Information Systems, Business, or related field preferred

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team.

10200 Arch Capital Services LLC

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