Cardiac Device Remote Monitoring Specialist

Title : Cardiac Device Remote Monitoring Specialist

6 Months

Melville, NY /Malvern PA / Norfolk, VA / Hamilton, NJ / San Francisco, CA / Pleasanton, CA

• Provides intermediate to expert level analysis of arrhythmias on intracardiac electrograms, technical device data, test results, and physiologic data for all Cardiac Implantable Electronic Device (CIED) types and manufacturers. Works with the Hubs to process transmissions for CIED scheduled and alerts, following the company s service-level agreement timelines.
  
  Essential Duties/Responsibilities:
  Analyze and Interpret CIED transmission data autonomously using company software provided
  Process alert and scheduled transmissions independently, without oversight
  Document findings clearly and concisely following company protocol on reporting requirements, standards, and format
  Escalate device abnormalities through company workflow process
  Escalate urgent and emergent abnormalities directly to the customer
  Meet or exceed quality and productivity standards
  Provide troubleshooting support as requested
  Complete all assigned and required training; stay up to date on developing clinical knowledge, specifically ECG rhythm interpretation
  Follow all company and departmental policies and procedures
  Work directly with patient engagement team to re-engage disconnected patients
  Maintain manufacturer portals, patient schedules, and alert programming
  Stay current on new products, solutions, and CIED management offerings
  Other Duties/Responsibilities
  Early phases of mentorship and peer training support
  Customer facing calls and communication
  Review and act on all recall and advisory patient lists
  Cross-functional collaboration

Education and Experience Requirements
Education: High School Diploma or General Educational Development (GED)
Relevant Work Experience:
o Successfully completed CIED Remote Monitoring Course, 1 - 2 years direct experience
o Experience with in-office and remote CIED interrogations of all four medical device manufacturers (Biotronik, Abbott, Boston Scientific, and Medtronic) or previous field clinical specialist experience with one of the four manufacturers
o Experience utilizing all four home monitoring websites preferred
o 2 - 5 years related industry experience

Licenses/Certifications:
o CCDS, CEPS, CDRMS preferred
o CRAT/CCT Required

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