Review Assistant - Mailroom
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Job Description -
Print and sort letters; utilize mailroom machines for folding, stuffing, and postage; scan mail; receive mail; send outgoing mail; adhere to contract SLAs
Summary of Duties
Offer non-clinical support to other programs as needed, ensuring flexibility and adaptability in meeting organizational requirements
Ensure accurate and prompt submission of all administrative-related documents to relevant parties
Act as a liaison with internal and external customers, fostering positive and professional relationships to facilitate an effective review process
Attending training and scheduled meetings, maintaining up-to-date information for case preparation
Uphold medical records confidentiality through proper use of computer passwords and secured files, adhering to HIPAA policies
Answer calls and demonstrate proper telephone etiquette and communication skills in alignment with Acentra Health's policies, procedures, and guidelines
Cross-train to perform duties of other contracts within the Acentra Health network, contributing to a flexible workforce to meet client/consumer needs
Fulfill other assigned duties to meet contract deliverables and organizational requirements
Minimum Job Requirements
High school diploma or GED equivalent
1+ years of experience in administrative or records management
2+ years in customer service position and be familiar with health care
Comprehensive knowledge of office environments and business processes
Proficiency in Microsoft Office applications and Excel, ensuring efficient utilization of essential software tools
Preferred Qualifications
Familiarity with government structures and related programs is advantageous
Ability to multitask, prioritize, and provide service to a diverse range of customers
A proactive approach to continually assess office functions and report potential issues to the Director
Capability to track provider issues and report them appropriately.
