Event Technology Operations Specialist
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Description and Requirements
The Team You Will Join
As a key contributor to the Global Brand and Marketing team, the Global Event Operations team drives business success through the flawless execution of the highest-profile corporate meetings and events.
The Opportunity
The Event Technology Operations Specialist is responsible for providing technical support and training, ensuring data integrity, and generating insights to optimize the enterprise s meetings management program. This role is crucial for maximizing the value of the Cvent platform and support for internal users. You will contribute to the success of business objectives and collaborate with passionate and dedicated professionals who share a commitment to excellence.
Success in this role requires proven experience working with the Cvent system coupled with exceptional project management skills. The Event Technology Operations Specialist plays a pivotal role in optimizing the enterprise s Global Meetings Management program. You will leverage your technical expertise to drive efficiency, improve data accuracy, and generate valuable insights to inform strategic decision-making. You ll collaborate with all lines of businesses in an environment where every contribution is respected, and every perspective is heard.
How You ll Help Us Build a Confident Future (Key Responsibilities)
Lead the operations of the Cvent platform for enterprise-wide use.
Create event management processes within Cvent, identifying opportunities for system integrations, automation, and improvement.
Manage system by configuring and customizing Cvent functionalities to meet the specific needs of our diverse event portfolio, ensuring a seamless user experience for all planners and attendees.
Oversee the data integrity within Cvent, ensuring accurate and consistent information across all event modules.
Develop comprehensive reports and dashboards to measure event activity, identify trends and inform strategic decision-making.
Coordinate training and provide technical support to internal users, ensuring effective platform utilization.
What You Need to Succeed (Required Qualifications)
What Can Give You an Edge (Additional Skills)
The salary range for applicants for this position is $66,900 - $112,600.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For , MetLife , through its subsidiaries and affiliates, is one of the world s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we re inspired to transform the next century in financial services. At MetLife, it s #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$66,900 - $112,600
The Team You Will Join
As a key contributor to the Global Brand and Marketing team, the Global Event Operations team drives business success through the flawless execution of the highest-profile corporate meetings and events.
The Opportunity
The Event Technology Operations Specialist is responsible for providing technical support and training, ensuring data integrity, and generating insights to optimize the enterprise s meetings management program. This role is crucial for maximizing the value of the Cvent platform and support for internal users. You will contribute to the success of business objectives and collaborate with passionate and dedicated professionals who share a commitment to excellence.
Success in this role requires proven experience working with the Cvent system coupled with exceptional project management skills. The Event Technology Operations Specialist plays a pivotal role in optimizing the enterprise s Global Meetings Management program. You will leverage your technical expertise to drive efficiency, improve data accuracy, and generate valuable insights to inform strategic decision-making. You ll collaborate with all lines of businesses in an environment where every contribution is respected, and every perspective is heard.
How You ll Help Us Build a Confident Future (Key Responsibilities)
Lead the operations of the Cvent platform for enterprise-wide use.
Create event management processes within Cvent, identifying opportunities for system integrations, automation, and improvement.
Manage system by configuring and customizing Cvent functionalities to meet the specific needs of our diverse event portfolio, ensuring a seamless user experience for all planners and attendees.
Oversee the data integrity within Cvent, ensuring accurate and consistent information across all event modules.
Develop comprehensive reports and dashboards to measure event activity, identify trends and inform strategic decision-making.
Coordinate training and provide technical support to internal users, ensuring effective platform utilization.
What You Need to Succeed (Required Qualifications)
- 3+ years of experience in event technology, event operations or related field.
- Proven expertise in using Cvent across all functionalities (RFP, budgeting, meeting registration, reporting, etc.)
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, ACCESS)
- Strong understanding of metrics and knowledge of analytics
- Exceptional communication and interpersonal skills, thriving in a collaborative environment.
- Strong ability to maintain a high level of accuracy and attention to detail.
- Display decisive and successful problem-solving skills.
- Ability to think strategically, understand business needs and apply creative problem-solving skills.
What Can Give You an Edge (Additional Skills)
- Achieve results through teamwork and collaboration.
- Produce results in a fast paced, high pressure, deadline-driven environment.
- Effectively manage multiple projects simultaneously
- High degree of diplomacy
- Working proficiency with PowerBI or other analytical tools
- Foreign language skills a plus (Spanish, Portuguese, Japanese, Korean, Chinese)
The salary range for applicants for this position is $66,900 - $112,600.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For , MetLife , through its subsidiaries and affiliates, is one of the world s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we re inspired to transform the next century in financial services. At MetLife, it s #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$66,900 - $112,600
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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