IT Service Desk Specialist
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Job Description
2 days a week ON SITE!!
Must Haves:
Associate's or Bachelor's degree in related field preferred.
1-2 years of progressive experience in providing technical support and troubleshooting for end users.
Strong knowledge of Windows operating systems + Familiarity with common desktop applications, such as Microsoft Office Suite and web browsers.
Basic understanding of networking concepts and protocols.
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
Strong problem-solving skills and the ability to work independently and collaboratively.
Experience with ticketing systems and remote support tools is preferred.
Day to Day:
A very reputable, established non-profit with their global offices based in the great Lexington area. They are seeking a skilled and motivated individual to join their team as an Service Desk Technician (SDT). As a member of the IT support team, you will play a crucial role in providing technical assistance and support to our end users. The ideal candidate will have excellent problem-solving skills, a customer-oriented mindset, and a strong technical background.