Outbound/Inbound Customer Care Representative
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Job Description
We are seeking an in-office Outbound/Inbound Customer Service Representative to join our team! You will be responsible for reaching out to existing customer accounts, assisting customers by providing product and service information, and resolving technical issues.
Availability
Monday-Friday
Mid-Evening Shifts
Responsibilities:
eCosmetics is a fast-growing eCommerce company that is specialized in selling beauty products directly to the consumer while offering excellent customer service, and fast shipping.
eCosmetics is a fast-growing eCommerce company that is specialized in selling beauty products directly to the consumer while offering excellent customer service, and fast shipping.
We are seeking an in-office Outbound/Inbound Customer Service Representative to join our team! You will be responsible for reaching out to existing customer accounts, assisting customers by providing product and service information, and resolving technical issues.
Availability
Monday-Friday
Mid-Evening Shifts
Responsibilities:
- Handle customer inquiries and complaints
- Contacting existing customer accounts
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Provide information about the products and services
- Previous experience in outbound calls, customer service, sales, or other related fields
- Ability to provide assistance to our customers in a professional and efficient manner
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Computer skills
eCosmetics is a fast-growing eCommerce company that is specialized in selling beauty products directly to the consumer while offering excellent customer service, and fast shipping.
eCosmetics is a fast-growing eCommerce company that is specialized in selling beauty products directly to the consumer while offering excellent customer service, and fast shipping.
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