GTM Systems Manager

At Treasure Data, we re on a mission to radically simplify how companies use data to create connected customer experiences. Our sophisticated cloud-based customer data platform drives operational efficiency across the enterprise to deliver powerful business outcomes in a way that s safe, flexible, and secure.

We are thrilled that Gartner Magic Quadrant has recognized Treasure Data as a Leader in Customer Data Platforms for 2024! It's an honor to be acknowledged for our efforts in advancing the CDP industry with cutting-edge AI and real-time capabilities. View the report here.

Furthermore, Treasure Data employees are enthusiastic, data-driven, and customer-obsessed. We are a team of drivers self-starters who take initiative, anticipate needs, and proactively jump in to solve problems. Our actions reflect our values of honesty, reliability, openness, and humility.

Your Role:

If you enjoy problem solving, learning new skills and tools, working in a fast-paced environment where change is constant, for a market leader in one of the fastest growing sectors in tech, then this is the role for you.

This new role will be responsible for the administration, deployment, adoption and operation of various go-to-market ( GTM ) systems supporting our Enterprise SaaS Sales & GTM teams, as well as managing the vendor and contract relationships for those systems. The role will focus mainly on systems used by the sales and customer success teams. Some systems (e.g. Gainsight) will require this role to actively configure and code within the system. Other systems (e.g. Clari) will require this role to partner with support resources at the vendor (CSM, SE) to address issues and implement enhancements. The Enterprise SaaS tech stack environment is constantly evolving. As such this role will be expected to identify, test and assess potential new technologies that will improve the productivity or efficiency of our tech stack, and then lead the implementation of any new technologies selected.

Responsibilities & Duties:

• Manage the administration and operation of various GTM systems which may include but not be limited to Gainsight, Clari, Vivun, Loopio, CrossBeam, Momentum
• On an ongoing basis, identify, test and assess potential new technologies that will improve the productivity and/or efficiency of our tech stack, and for any selected technologies, support and/or lead the implementation, adoption, and ongoing operation and administration of those technologies
• Work with the GTM teams and other Revenue Operations members to understand how the various systems are being used today, and how we might enhance them in future to drive increases in productivity and/or efficiency
• Collaborate and problem-solve across systems, to ensure end-to-end processes and business needs are working effectively
• Manage the vendor and contract relationships for assigned GTM systems

Required Qualifications:

• Must have >3 years of Gainsight admin experience
• Must have >3 years of admin experience supporting other Enterprise SaaS go-to-market systems
• Must have proven record of successfully implementing new tools and systems
• Preferred: 2+ years of experience across various CRM and BI tools
• Possesses strong capabilities to understand business needs and translate them into technical solutions, ensuring alignment and collaboration across departments
• Possesses strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams

Physical Requirements:

Working out of the New York office according to our Global Hybrid Working Policy.

Travel Requirements:

Up to 1 in-person team meeting per quarter (New York, Texas, or Mountain View)

Our Dedication to You:

We value and promote diversity, equity, inclusion, and belonging in all aspects of our business and at all levels. Success comes from acknowledging, welcoming, and incorporating diverse perspectives.

Diverse representation alone is not the desired outcome. We also strive to create an inclusive culture that encourages growth, ownership of your role, and achieving innovation in new and unique ways. Your voice will be heard, and we will help amplify it.

Agencies and Recruiters:

We cannot consider your candidate(s) without a contract in place. Any resumes received without having an active agreement will be considered gratis referrals to us. Thank you for your understanding and cooperation!