Urgent Hire Patient Outreach Coordinator
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Job Title: Patient Outreach Coordinator
Job Description
As a Patient Outreach Coordinator, you will play a crucial role in ensuring patients receive timely care and support. Your primary responsibilities include making outreach calls to patients who are overdue for appointments and those whose physicians have left the practice. You will engage in friendly conversations, encourage and set appointments, and address any concerns. Additionally, you will verify and update patient histories, manage medical records, and ensure the accuracy of patient data using EMR/CRM systems. You will also collaborate with other clinics to assist with appointment scheduling and logistics.
Hard Skills
This is a contract position with a duration of 9 Month(s).
Work Site
This is a fully on-site position in Kansas City, Missouri.
Work Environment
You will be working in Kansas City, MO, in an office setting rather than an active clinic. The role involves meeting daily, weekly, and monthly goals for metrics related to inbound/outbound calls, setting appointments, and updating patient profiles. The position requires frequent phone interactions with various patients, some of whom may be upset about changes in their care. A calm and cool demeanor is essential, as is the ability to think critically and use available resources effectively.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.
Job Description
As a Patient Outreach Coordinator, you will play a crucial role in ensuring patients receive timely care and support. Your primary responsibilities include making outreach calls to patients who are overdue for appointments and those whose physicians have left the practice. You will engage in friendly conversations, encourage and set appointments, and address any concerns. Additionally, you will verify and update patient histories, manage medical records, and ensure the accuracy of patient data using EMR/CRM systems. You will also collaborate with other clinics to assist with appointment scheduling and logistics.
Hard Skills
- EMR
- Primary Care
- Medical Terminology
- Healthcare Admin
- Medical Office Specialist
- Critical Thinking
- De-escalation
- Communication
- Empathy
- Problem-Solving
This is a contract position with a duration of 9 Month(s).
Work Site
This is a fully on-site position in Kansas City, Missouri.
Work Environment
You will be working in Kansas City, MO, in an office setting rather than an active clinic. The role involves meeting daily, weekly, and monthly goals for metrics related to inbound/outbound calls, setting appointments, and updating patient profiles. The position requires frequent phone interactions with various patients, some of whom may be upset about changes in their care. A calm and cool demeanor is essential, as is the ability to think critically and use available resources effectively.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.
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