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IT Project Engineer

Salary undisclosed

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Dice
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Job Description

Job Description
Description:

Grow your IT career with us!

  • Do you enjoy technical troubleshooting and problem solving?
  • Do you want to surround yourself with passionate, knowledgeable IT experts?
  • Are you a strong communicator who thrives when helping others?
  • Are you looking for a company that values its employees and its culture?

This could be a good fit for you - and for us!

We are a Managed Service Provider (MSP) serving clients across the country. Since 2002, we have been troubleshooting, architecting, migrating, protecting, and securing IT environments for businesses across a multitude of high-impact industries. At our organization, we are looking for the right person to fill the role of Project Engineer whose primary responsibility is to manage projects as assigned. This particular role is a hybrid structure, with only some onsite time required a client based in Jacksonville, Florida.

As a member of our Project team, a Project Engineer assists with the development of project processes and the overall success of our client environments. The Project Engineer will tackle escalated issues and work with Level I - III Engineers as needed to resolve issues. The Project Engineer will transfer knowledge to Level I - III team members by being available, communicating solutions, and helping elevate the team with high quality work.

Important Attributes for a Project Engineer:

  • Keen ability to troubleshoot IT issues and dedication to follow an issue all the way to its resolution
  • Excellent written and verbal communication with team members and partners
  • A willingness and commitment to learn new things and grow new skill sets
  • Ability to fulfill night and weekend shifts as part of our on-call rotation
  • All time is documented daily (activities, projects, tickets) in the moment of doing said task in the company's ticketing system/PSA
  • Establish and build relationships with Engineers and Project Engineers ensuring optimum client experience and depth of service expertise
  • Critical thinking and creative problem solving to ensure best practice standards for client needs Technical/Product Knowledge
  • Create new articles when service, task, or resolution is not documented in our knowledge management system
  • Resolve escalated issues independently
  • Assist in product solutions, evaluation and planning
  • Maintain vendor relationships documentation and communication
  • Technical guidance and collaboration to peers, including Level I - Level III Engineers
  • Travel up to 25-50% when assigned

And of course, your technical skills! This should include:

  • Ticketing software - Incident Management, time allocation, projects, and opportunities
  • Remoting into systems, create and push scripts and run action creations
  • Active Directory - Advanced knowledge in enterprise operational support from domain controllers down to user creation
  • Microsoft Windows/Servers - Strong knowledge in enterprise operational support for all Microsoft on-prem technologies, server patching, exchange patching, and maintenance
  • Microsoft Services and Network Equipment - Installation, troubleshooting and ongoing training
  • M365 Administration - User creation and license assignment
  • Networking - Advanced knowledge of network troubleshooting skills, ability to identify VLAN, DHCP, DNS and circuit issues, excellent understanding of CMD line tools and software to identify network issues
  • Virtualization - Advanced knowledge in enterprise operational support for VMware & Hyper-V from maintaining the host down to creating a new guest
  • Advanced knowledge in AzureAD and Microsoft 365
  • Expert proficiency with central repository for project documentation
  • Advanced knowledge of hardware and software deployment, and troubleshooting
  • Maintain advanced knowledge of technical infrastructure (servers, network, applications, etc.) for specific client assignment(s)
  • Software as assigned

As a Project Engineer, we re counting on you to:

  • Maintain established SLAs as defined by Manager
  • Document all notes, meeting minutes, and customer communications in company CRM and IT Glue, as appropriate
  • Ensure all time and expenses are compliant with company policy
  • Maintain established project timelines
  • Timesheet for current week submitted by end of shift Friday
  • Work and document established billable hours each week
  • Verify and submit relevant documentation updates post project

Why would You want to work with Us?

Being part of our team, means more opportunities to learn and grow professionally, with access to hundreds of peers and specialists across the country. Working within the Blue Alliance family provides the best of both worlds the small team feel and client interactions of a local MSP with the resources and opportunities of a world-class, global IT firm.

Benefits of working at our organization:

  • Be part of a fun, awesome team
  • 9 paid holidays
  • 401K Retirement with matching contributions
  • Excellent medical, vision and dental insurance
  • Life insurance and disability insurance
  • Cell phone stipend
  • 3 weeks PTO

Top Reasons our Employees Love Being Part of Our Organization:

1. Entrepreneurial Culture

2. Fast-paced Flow, with a Variety of Projects

3. Collaborative Work Environment

4. Training & Certifications

5. Career Growth Opportunities

Ready for the next step?

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.

Please be advised we, Blue Alliance, participate in E-Verify.

Requirements:
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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