Network / IT Support Specialist

Title: Network / User Support Specialist
Location: Memphis, TN
Duration: 6+ Mos CTH

SUMMARY:

As an IT / Network Support Specialist, you will be responsible for maintaining, troubleshooting, and optimizing network infrastructure across data centers and operational environments. You will work hands-on with networking technologies, ensuring seamless operations while addressing both logical and physical network issues. This role requires a methodical troubleshooting approach, strong documentation skills, and a team-focused mindset.

This position offers growth opportunities for professionals looking to deepen their understanding of network fundamentals, routing, switching, IP services, and network automation.

RESPONSIBILITIES:

• Perform day-to-day network break/fix operations, with a focus on Layers 1-4 of the OSI model.
• Diagnose and resolve network-related issues, including logical and physical connectivity problems.
• Support and configure network fundamentals such as routing, switching, IP services, and network automation.
• Manage and troubleshoot issues with backbone and data center networks, including TCP/IP protocols.
• Configure, maintain, and troubleshoot internal routing protocols (e.g., OSPF, EIGRP) as well as routing hardware from vendors such as Cisco, Juniper, and NVIDIA.
• Leverage scripting and programming languages, especially Python, for network automation and optimization.
• Develop and maintain comprehensive network documentation, including configurations and operational processes.
• Support vendor hardware management, including Cisco, Juniper, Avocent, and NVIDIA equipment.
• Stay up to date with emerging network protocols and technologies, continuously learning and adapting to new systems.
• Collaborate on technical project management tasks, ensuring effective communication and cross-team collaboration.
• Provide support during technical network projects, including upgrades, deployments, and expansions.
• Proactively contribute to problem-solving efforts within a collaborative team environment.

QUALIFICATIONS:

• Education: Associate or Bachelor's degree in IT, Networking, or related field (or equivalent work experience).
• Experience:
  • Beginner to intermediate experience with network layer operations (Layers 1-4).
  • Working knowledge of at least two internal routing protocols (e.g., OSPF, EIGRP) and their configuration.
  • Hands-on experience with backbone and data center networks.
  • Basic to intermediate understanding of TCP/IP, network fundamentals, and network automation techniques.
• Certifications:
  • Vendor certifications preferred, such as CCNA, CCNP, JNCIA, or JNCIP.
  • Familiarity with vendor hardware, including Cisco, Juniper, Avocent, and NVIDIA.
• Skills:
  • Experience with Unix/Linux systems and scripting (Python preferred).
  • Strong problem-solving abilities with a methodical troubleshooting approach.
  • Excellent communication and documentation skills.
  • Technical project management mindset.
  • Strong team collaboration skills with a self-motivated, proactive attitude.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.