ITSM Process Lead

IT Service Management Process Lead – Hybrid East Los Angeles

Top-performing global financial organization has immediate need for an IT Service Management Process Lead looking for a high-impact role identifying, developing, assessing, and validating IT processes that adhere to risk management and compliance standards. If you enjoy a fast-paced environment with the opportunity to grow your career in an established company, apply today!

Who you are:

• 8+ years of IT experience with significant experience conducting assessments, designing processes, implementing, and maintaining IT Service Management
• Expertise with Jira Service Desk or ServiceNow ITSM tooling
• Collaborative, independent, and clear communicator with passion for ITSM
• A big plus if you are ITIL Certified and a bachelor’s degree in computer science, information systems/technology, or similar
  
  
  

What you’ll do:

• Assist with establishing and managing the IT Process Risk Assessment Oversight Program, ensuring IT processes meet risk management and compliance standards; maintain the complete lifecycle for ITSM processes
• Develop, assess, and validate IT processes and performance metrics; manage the complete lifecycle of ITSM processes; track and report service performance levels (SLAs, KPIs, KRIs)
• Utilize industry-leading standards, practices and frameworks to determine ITSM processes design and/or improvement and escalate deficiencies as needed
• Support continuous improvement initiatives by partnering with IT Operations groups and assist with developing performance metrics and measurement tools.
  
  
  

Why work here:

• Impactful Role : The position plays a critical role in ensuring IT processes adhere to risk management and compliance standards, which is vital for the bank’s operations.
• Work with a team of high-caliber individuals driving technology improvements in a dynamic environment
• Become part of a growing and stable organization with a multicultural environment with a focus on leveraging the unique skills of each employee and providing opportunity for long-term career growth
  
  
  

Please email your resume to [email protected] if you’re an experienced an IT professional looking to continue growing your career within a stable and dynamic organization.

What does this position pay?

Compensation is determined by several factors which may include skillset, experience level, and education.

The expected range for this role is $120,000 to $160,000 per year. Please note this range is an estimate and actual pay may vary based on qualifications and experience.

Note: We actively support and promote people of various backgrounds, from race, religion and gender to geographical area, university, lifestyle and personality type. Proven Recruiting is minority-owned, majority women, and is a strong advocate for diversity and inclusion in the broader community. Apply today!