IT Assistant

JOB DESCRIPTION

IT ASSISTANT

REPORTS TO: Director of IT

FSLA STATUS: Non-Exempt

JOB RESPONSIBILITIES:

• Answer questions and provide help to faculty and staff via e-mail, telephone or in person.
• Install, manage, support and maintain the entire school computer network of Windows and Mac OS X clients, servers, printers, switches, routers, etc. including Microsoft Office Professional, web browsers, MS Outlook, and education software
• Manage, update and maintain Internet firewall, virus detection, content filtering software, data backup, and disaster recovery
• Provide IT support services to staff: troubleshoot and resolve all computer hardware, software and network problems
• Set up and troubleshoot phone systems
• Coordinate and monitor technology-related construction activities during school expansions
• Maintain inventory of all technology in the school
• Design and maintain the school's website
• Provide feedback for computer and peripheral purchases
• Coordinate service requests with local market vendors, primarily telephone and cabling
• Assist with and/or deliver end-user training for MS Windows, MS Office and school administration applications
• Develop technical skills and to learn to resolve more complex problems over time

EXPERIENCE/QUALIFICATIONS:

• Bachelor's Degree
• Knowledgeable in Microsoft Windows 10 and above, Microsoft Office, various X Windows clients, FileMaker, various anti-virus products, internet and web application, file administration, network connectivity issues, TCP/IP troubleshooting and other Ethernet/Remote Access issues
• Strong organizational, customer service and interpersonal skills
• Ability to learn and support new applications quickly
• 2-4 years of experience in a help desk or call center support position.