IT Assistant
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Job Description
Job Description
Job Posted by ApplicantPro
JOB DESCRIPTION
IT ASSISTANT
REPORTS TO: Director of IT
FSLA STATUS: Non-Exempt
JOB RESPONSIBILITIES:
- Answer questions and provide help to faculty and staff via e-mail, telephone or in person.
- Install, manage, support and maintain the entire school computer network of Windows and Mac OS X clients, servers, printers, switches, routers, etc. including Microsoft Office Professional, web browsers, MS Outlook, and education software
- Manage, update and maintain Internet firewall, virus detection, content filtering software, data backup, and disaster recovery
- Provide IT support services to staff: troubleshoot and resolve all computer hardware, software and network problems
- Set up and troubleshoot phone systems
- Coordinate and monitor technology-related construction activities during school expansions
- Maintain inventory of all technology in the school
- Design and maintain the school's website
- Provide feedback for computer and peripheral purchases
- Coordinate service requests with local market vendors, primarily telephone and cabling
- Assist with and/or deliver end-user training for MS Windows, MS Office and school administration applications
- Develop technical skills and to learn to resolve more complex problems over time
EXPERIENCE/QUALIFICATIONS:
- Bachelor's Degree
- Knowledgeable in Microsoft Windows 10 and above, Microsoft Office, various X Windows clients, FileMaker, various anti-virus products, internet and web application, file administration, network connectivity issues, TCP/IP troubleshooting and other Ethernet/Remote Access issues
- Strong organizational, customer service and interpersonal skills
- Ability to learn and support new applications quickly
- 2-4 years of experience in a help desk or call center support position.
Job Posted by ApplicantPro
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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