Customer Success Engineer

We are a venture-backed tech startup striving to be the leading force in enabling platform engineers. After closing our Series A lead by Khosla Ventures in Q1 2024, we are in the hyper-growth phase and looking for motivated people to complement our team. Our headquarters are in San Francisco (Salesforce Tower), but our team is distributed around the globe, and we have a remote-first work culture.

We're the company behind vCluster, an open-source technology for virtualizing Kubernetes (+40M virtual clusters created by users, vibrant Slack community with +3,000 members, +5k GitHub stars).

The adoption of our commercial product based on vCluster has grown extremely fast (multi-million dollar revenue, 4.6x ARR growth over the past 12 months), and our customer base now includes some of the biggest companies in the world including 6 Global Fortune 500 companies as well as some of the fastest-growing tech unicorns.

Working on developer tools and open-source technology is part of our DNA.
We are the maintainers of several popular open-source projects, including:

• vCluster - Virtual Kubernetes Clusters, a certified Kubernetes distribution with 40M+ downloads: www.vcluster.com

• DevPod - Codespaces but open-source, client-only, unopinionated was #1 on HackerNews twice after launch, +8,000 GitHub stars: www.devpod.sh

• DevSpace - CNCF Sandbox Project, 4,000+ GitHub stars: www.devspace.sh

Our customers include CoreWeave, Shipwire, GoFundMe, and several Fortune 500 companies, including one of the biggest chip manufacturers, one of the Big 4 audit and consulting firms, one of the biggest US financial institutions, and others.

• Provide end-to-end technical guidance and support for vCluster Pro, ensuring customer success and satisfaction.

• Partner with customers to craft and execute strategies that drive adoption and optimization of vCluster Pro within their environments.

• Facilitate technical discussions and hands-on sessions with customers to demonstrate best practices and the value proposition of virtual Kubernetes clusters.

• Collaborate with engineering and product teams to relay customer feedback and influence product development aligned with customer needs.

• Assist in troubleshooting and resolving complex technical issues, leveraging your deep understanding of Kubernetes, cloud architectures, and DevOps principles.

• Develop and maintain strong relationships with key stakeholders across customer organizations, from technical teams to executive leadership.

Essential Qualifications

• Extensive experience in Software Engineering field, with a background in technical account management, customer success, or consulting roles focused on cloud technologies and Kubernetes.

• Strong technical background in Kubernetes, including hands-on experience with container orchestration, cloud service architectures, and DevOps tools.

• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to a variety of audiences.

• Demonstrated ability to solve problems and adapt in rapidly changing environments.

Preferred Qualifications

• Experience with virtual Kubernetes clusters and multi-tenancy solutions in cloud environments.

• Certifications in Kubernetes (CKA/CKAD) and familiarity with cloud platforms (AWS, Azure, GCP).

• A passion for open-source and contributing to the Kubernetes community.

• Experience in a startup or fast-paced tech company.

We offer the following benefits:

• Competitive Salary: We tend to pay higher wages than other startups.

• Platinum-Level Insurance: Health, dental, vision, and life Insurance including plans for you and eligible dependents (benefits vary depending on country)

• Flexible Working Schedule: You have a doctor s appointment or need to head to the supermarket to get groceries at 2pm? We won t have an issue with that. To us, results matter more than clocking in and out at the same time every day.

• Workplace Flexibility: If you want to work from home, that s great! If you d prefer to work in a coworking space, we can make that happen as well. We re flexible on all of this and we know things can change in life and we re happy to adjust the work environment for you along the way.

Since we are a fast-moving startup, you will not be number 14,589 in our company but rather become an essential part of our team right from the start:

• Fast Application Process: We will typically get back to you within a week. No need to polish your resume for us. Just send us some links (e.g. LinkedIn, etc.), answer a few questions about your previous experiences, and hop on a quick Zoom call with one of our team members to see if you re a good fit. We will respond quickly and make hiring decisions within days rather than months.

• Open-Minded Work Environment: You can always speak your mind - no company politics or unnecessary formalities. We are operating in a lean, honest, and efficient way and we are looking for different perspectives, constructive feedback and creative, motivated people who want to make a difference.

• Grow With The Company: We are a small company right now but we are growing incredibly fast because we work on something that has a lot of value to engineering teams in large enterprises. Joining Loft Labs early will give you the chance to advance much faster to the next step on the career ladder than in any larger company.

• Responsibility From Day 1: You will see right from the start that your work will immediately have an impact in our company and you can shape the future of this company together with the rest of our team. Grow with us and benefit from being part of this journey from the start.

At Loft Labs, we value and stand for:

• Technical Excellence: We are determined to build best-in-class technology and ship high-quality software because we know that our users are engineers themselves.

• Customer Obsession: We are going above and beyond to make our customers and users happy, which means striving for great usability, excellent documentation and support as well as fast response times for feature requests and bug reports.

• Impressive Speed: From user feedback to shipping a new feature to address this feedback, we usually take less than a week in most cases and our users absolutely love us for this.

• Bold Innovation: We are constantly questioning the state-of-the-art to find and address important issues in our space, even if that means abandoning any existing technologies and starting from scratch again.

• Open Source & Open Mind: We are actively contributing and maintaining open-source projects and we believe that building an open-minded team culture that respects different perspectives and welcomes constructive feedback is equally paramount to our success.

Loft Labs, Inc. provides equal opportunities for all candidates. We celebrate diversity and are committed to creating an inclusive work environment for everyone who becomes part of our team. We are also actively promoting measures to reduce bias throughout our hiring process to ensure that everyone gets the same opportunities.

Compensation Range: $140K - $180K