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Jobs or company...

Enterprise Qualtrics Product Specialist

Salary undisclosed

Apply on

Dice
Original
Simplified

Enterprise Qualtrics Product Specialist

Remote

6+ month contract

As a key member of our enterprise client experience and insights team, the Enterprise Qualtrics Product Specialist will serve as the primary technical expert and manager of the Qualtrics CX platform at the enterprise level, acting as an internal consultant on Qualtrics functionality and how to apply it to meet enterprise and business unit-specific client experience measurement objectives. Key duties include enterprise platform administration, technical survey creation, optimization, and distribution to enhance the client experience. S/he provides technical integration oversight, drives process improvements, and collaborates with cross-functional teams to ensure effective and consistent survey governance, survey execution and data reporting. Strong technical expertise, a consultative mindset, and a proactive approach to enhancing platform features are essential for success. S/he will report to the enterprise client experience and insights team and work in close collaboration with primary research, CX, IT, data integration teams across client.

Key responsibilities:

  • Platform Administration and Optimization
  • Oversee daily operations, administration, and maintenance of the Qualtrics platform, ensuring continuous functionality, performance, and improvement
  • Identify opportunities to enhance platform capabilities and implement new features across functions
  • Ensure seamless integrations with other tools (e.g., ServiceNow, Workday, PowerBI) in collaboration with client colleagues, to enable robust data management and reporting
  • Collaborate with Qualtrics EX and contract administration/procurement colleagues for vendor management
  • Survey Design, Analysis and Reporting
  • Design, develop, and maintain scalable client surveys across the client lifecycle, focusing on optimal user experience and best practices.
  • Automate survey touchpoints and workflows to align with organizational needs and goals.
  • In collaboration with primary research and CX/EX peers, conduct data analysis to generate insights, improve client experience, and guide decision-making.
  • Leverage SQL and other data tools to support reporting needs and drive effective data visualization across user populations.
  • Establish and implement an enterprise framework for survey data dashboarding and reporting methodologies and templates to support a federated survey design model
  • Act as a SME to design customized dashboards and reports for visualizing survey data, ensuring alignment with enterprise standards, business objectives and key performance indicators (KPIs).

Collaboration and Stakeholder Engagement

  • Engage with internal teams to assess survey needs, document workflows, and drive process improvements that enhance client experience and operational efficiency.
  • Collaborate with CX, product management, IT, and data teams to design and implement strategic solutions that meet business requirements.
  • Lead communication efforts to promote user engagement, deliver training, and ensure adherence to standards and best practices across teams.
  • Act as the primary contact for technical support, troubleshooting, and user inquiries related to platform features and functionality

Technical Project Management

  • Manage and execute complex technical projects, adapting to changing requirements while maintaining system integrity
  • Develop detailed technical specifications, monitor progress, and ensure timely delivery of initiatives

Qualifications:

  • Minimum of three years' experience in administration, reporting, and support of Qualtrics EX surveys
  • Proficient in SQL with at least two years of experience
  • Experience in system integrations
  • Experience in project management skills including drafting

Preferred qualifications

  • Qualtrics certification
  • Demonstrated ability to communicate effectively and establish trust with both technical and non-technical stakeholders

Regards,

Ayush Sharma

Sr. US IT Recruiter

| Ext:149

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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