Help Desk/ Service Desk Analyst
Salary undisclosed
Apply on
Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Original
Simplified
Our government client is seeking an experienced Help Desk/ Service Desk Analyst on a remote 3-4 months renewable contract opportunity in Austin, TX.
Role: Help Desk/ Service Desk Analyst
Job Description (Help Desk/ Service Desk Analyst)
Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; report on product and service problems; and guide customers on product features, product selection and configuration and implementation.
Provide expert support for our healthcare business applications, ensuring optimal functionality and user satisfaction.
Troubleshoot and resolve complex issues related to business application use, configuration, and customization.
Conduct training sessions for users, empowering them to effectively utilize our applications.
Collaborate with healthcare professionals to understand their needs and help improve application instrumentation.
Coordinate with the development team to communicate user feedback and contribute to the enhancement of application features.
Develop and maintain detailed documentation for supported applications, including user guides and FAQ sections.
II. CANDIDATE SKILLS AND EXPERIENCE Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Years Required/Preferred Experience 4 Required Experience with help desk / service desk services. 4 Required Experience with help desk software (e.g. ticketing systems, knowledge bases). 4 Required (at least 3) Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets, network connectivity, etc.) 4 Required (at least 2) High-level knowledge of information technology systems and best practices. 4 Required (at least 2) Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio) 4 Required (at least 2) Experience working with SharePoint Lists. 4 Required (at least 2) Strong customer service orientation, with patience and empathy for frustrated or confused users. 4 Required (at least 2) Experience with call handling. 2 Preferred Experience with Remedy / BMC Helix.
About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
Celebrating 30 years of service.
Role: Help Desk/ Service Desk Analyst
Job Description (Help Desk/ Service Desk Analyst)
Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; report on product and service problems; and guide customers on product features, product selection and configuration and implementation.
Provide expert support for our healthcare business applications, ensuring optimal functionality and user satisfaction.
Troubleshoot and resolve complex issues related to business application use, configuration, and customization.
Conduct training sessions for users, empowering them to effectively utilize our applications.
Collaborate with healthcare professionals to understand their needs and help improve application instrumentation.
Coordinate with the development team to communicate user feedback and contribute to the enhancement of application features.
Develop and maintain detailed documentation for supported applications, including user guides and FAQ sections.
II. CANDIDATE SKILLS AND EXPERIENCE Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Years Required/Preferred Experience 4 Required Experience with help desk / service desk services. 4 Required Experience with help desk software (e.g. ticketing systems, knowledge bases). 4 Required (at least 3) Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets, network connectivity, etc.) 4 Required (at least 2) High-level knowledge of information technology systems and best practices. 4 Required (at least 2) Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio) 4 Required (at least 2) Experience working with SharePoint Lists. 4 Required (at least 2) Strong customer service orientation, with patience and empathy for frustrated or confused users. 4 Required (at least 2) Experience with call handling. 2 Preferred Experience with Remedy / BMC Helix.
About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
Celebrating 30 years of service.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Similar Jobs
