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Service Desk Specialist

Salary undisclosed

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Must be LOCAL to CST Time Zone

Hello

We are looking for Service Desk Analysts – Remote Roles

Pay rate: $23/hr on W2

Hours: Monday thru Friday – CST Hours

Shifts available: 9am - 6pm CST & 10 an – 7pm CST

Duration: 26+ months with possibility of longer term extensions

If interested, please email your resume to [email protected]

Role:

1st point of contact for end users (Employees): computer or laptop issues.

Resolve issues via phone calls: average calls a day 15 (some days less or more)

Escalate unresolved issues to next tier.

Required:

2+ years of experience as a Service Desk Analyst.

Soft skills: Someone who is patient and listens to caller's issue and has a positive attitude, with the intent to provide the caller a good experience.

Technical experience: Provide support for issues related to Hardware, software, application, computers, power cable, windows.

Documentation experience: VERY IMPORTANT – update KB articles – documentation needs to show details from the start to the end of the call. Tell the whole story on the call to include the issue and resolution.

Application troubleshooting experience: Microsoft 365 office suite, Word, Excel – Windows experience.

Ticketing system: ServiceNow

Excellent communication skills.