Technical Product Manager, Integrations

In looking at a job posting, it s often hard to get a basic picture of the company profile (size, stage, structure, etc.) which is why we are sharing it with you upfront. This helps you quickly decide and helps us focus any time we spend together on going beyond the basics:

• Mission: Our mission is to empower the people that power hospitality. We re on a journey to provide better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor and maximizing profits.- it is important that the mission inspires you even if you haven t worked in space before.
• Industry: We are a hospitality company selling software as a service.
• Customers: We serve hotels - both onsite hotel operators and above property hotel management groups.
• Team: We are a global team of 350 with a remote first mindset. We have hubs with office space in Atlanta, Tampa and Denver. - if you are local to these areas you will have the option to work remotely and / or in-office
• Structure: We are organized around the following key departments: Revenue, Customer Experience, Product, Technology & Quality, People, Finance, Business Operations & Strategy.
• Funding: We have significant investment from private equity firm ASG, which has allowed us to expand our teams and move faster in mission to empower the people that power hospitality.

Our Valued Behaviors

• Start with People: We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing.
  • Being: Our default posture is kindness and warmth. We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality.
  • Doing: We will succeed if we start with great people working as one team. We will fail if we discount the importance of people and work alone. Empower others, speak truth with care, and go together.
• Demand Integrity: Without integrity nothing else matters. Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand integrity of yourself and others to build the fabric of a high integrity organization.
• Delight the Customer: We hold ourselves to incredibly high standards and understand that excellence is the product of doing a thousand small things very well. Our job is not done until we have exceeded our customers' expectations. We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted.
• Champion Innovation: We compete in the game of change and win through innovation. Our customers have problems that are always changing and they rely on us to adapt to solve them. Think big and then think bigger when it comes to the innovation required to tackle these problems. We will endure for our people, our customers, and our investors if we innovate through change.
• Make it Happen: We apply constant, inspiring, pressure to ourselves and others to get things done. We cultivate high "Hospitality Quotients" (Grit + Intelligence + Empathy) to perform better today than we did yesterday. We show up prepared, care about the details, and follow through. Don't get distracted. Don't stop at blockers. Don't make excuses. Find a way and drive until it is done.

A Technical Product Manager, Integrations at Actabl oversees the strategic development, maintenance, and monitoring of success for Actabl's integrations product. Within their charge is true ownership of their product s strategy, what to build and why, its requirements, and the overall management of product releases. Product managers are the customer s representatives within our organization, who advocate for not only meeting the customer s needs but delighting them with well-built solutions that will help change their lives. Product managers research problems to solve, plan out strategic product initiatives, define what to build, and then work with product owners on projectizing their product vision through the software development lifecycle. Product managers balance art, craft, and subject matter expertise to expand a product s capabilities while defending product integrity.

We re a company enjoying accelerated growth. We re a global provider of innovative solutions that bring visibility and accuracy to hotel operations. Our customers trust the information, solutions, and services we provide to make real-time operational decisions. This allows them to deliver products and services efficiently and effectively to their customers.

We are currently seeking experienced product leaders who have a technical background, and a passion for customers and developers, and are excited to build and maintain existing/new integrations with 3rd party systems to grow the Actabl ecosystem.

In this role, you will be responsible for:

Effectively partner with the executive team and the stakeholders to develop a holistic view from a business perspective.

You will maintain a constructive and collaborative relationship with stakeholders to understand the constraints and design a product solution or a team process that would work for our customers and our business. Develop and maintain a perspective on the users, market, competitors, and businesses.

You will need to become an acknowledged expert on the customer by spending time with users, sales, and support and observing patterns/trends from their feedback and the market. You are expected to conduct product organization research and analysis as well as develop industry/domain knowledge to make data-driven decisions for Actabl. Internally, you will be our customer s advocate to explain what and why by leveraging data and market trends. Externally, you will also be an ambassador of Actabl to the entire industry to inspire our customers, evangelize our products, and influence stakeholders to make their decisions.

Build and drive our Actabl Data Roadmap to have a positive business outcome

You ll become an expert on Actabl s target customers as well as Actabl s products and services. You will develop and maintain the Actabl Integration strategy and the roadmap to achieve the company s vision. You are the owner of the core sets of Actabl Integrations and related processes to manage this integration and the rollout of updates. We further expect you to regularly conduct portfolio analysis to ensure the direction we pursue maintains a fit with our overall product roadmap.

Enable and mentor the team

You ll work closely with product owners, engineers, designers, and testers to communicate your vision and strategy. Work closely with product owners to ensure we have a sound and quality solution that fits together from a business and strategic perspective. You will collaborate with the sales & marketing, implementation, and support team to transfer product knowledge and ensure a shared understanding. You will maintain internal documentation and educate internal stakeholders.

Provide training and support to other teams to properly equip our customers

You will work with the sales & marketing, implementation, and support team to transfer product knowledge and ensure a shared understanding. You will maintain internal documentation and educate stakeholders. You are expected to collaborate with Scrum teams as you value engineer various options and oversee the delivery of the finished product.

• 5+ years of web-based technical product management experience, experience developing a multi-year vision, strategy, and roadmap for large-scale products
• 3+ years of experience delivering integrations or technical products. Have an understanding of software development frameworks, technical knowledge of APIs, and experience with Soap and Rest APIs (i.e. postman).
• Familiarity with Microsoft tech stack (C#, MS SQL, etc) is a plus
• Proficient using product tools like JIRA, Monday.com, Product Board, Pendo, and Fullstory
• Background in hospitality or familiarity with hospitality technology platforms and systems
• Experience working with large enterprise customers and managing strategic accounts
• A demonstrable history of maintaining a constructive and collaborative relationship with stakeholders. Set and continuously manage expectations with stakeholders and the executive team
• Deep customer empathy who knows customer issues, pains, desires, how they think, how they work, and how they decide to buy
• Ability to distill customer use cases into a set of detailed API requirements and communicating them both technically and non-technically
• Proven ability to collect and measure KPIs effectively
• Be the go-to integration expert for executives, the customer success team, sales, and marketing team to communicate updates, status, and deliverables.
• Highly developed skills in the market and competitive research to stay up-to-date with industry trends and competitor offerings to identify new opportunities
• Proven ability to grow revenues by creating highly effective product roadmaps, including negotiating and shifting priorities as needed
• Proven track record of successfully launching major features and products
• Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing issues
• Ability to thrive in a fast-paced, collaborative, team-oriented, and cross-functional environment
• Should be a pioneer, entrepreneurial, and a self-starter

Job Benefits

• Health & Wellness
  • Medical, dental, and vision insurance for employees and dependents
  • Employer-paid Life and AD&D, Short-Term Disability, and Long-Term Disability
  • Employee Assistance Program provides counseling for a variety of needs
• Financial Wellbeing
  • Marketable base salary, competitive bonus structure, and MPI program
  • Employer-paid medical, dental, and vision insurance for employees
  • Retirement plan and 401(k) match
• Flexibility & Time Off
  • Discretionary time off to be used when needed
  • 24 paid holidays per year
  • 12 weeks of parental leave for birthing and non-birthing parents

Sound like you? Please click on the "apply" button.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

See our website at www.actabl.com. We are considering candidates from any location in the United States. For U.S.-based individuals, this will be a remote role. This role reports to the Senior Director of Product Management.