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ORAN Support Engineer

  • Full Time, onsite
  • Bluewaves Mobility Innovation Inc
  • On Site, United States of America
Salary undisclosed

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Job Description

Job Description
Salary:

Work location can be either North York or Ottawa.

Education:
- Bachelor's Degree (required)

Experience:
- C++ software development: 3 years (preferred)
- Technical Support: 2+ years (required)

Key Responsibilities:
- Provide timely and effective technical support to customers via phone, email, and chat.
- Troubleshoot and diagnose customer issues related to ORAN radio systems, including software, hardware, and network connectivity problems.
- Escalate complex issues to senior technical staff or development teams.
- Maintain accurate records of customer interactions and support requests.
- Collaborate with internal teams to resolve customer issues and improve product quality.
- Contribute to the development of knowledge base articles, FAQs, and troubleshooting guides.
- Assist with lab testing and reproduction of customer issues.
- Proficient in analyzing xCAL and FHPCAP logs to diagnose and resolve issues.
- Solid understanding of the PTP protocol stack and its application in ORAN systems.
- Ability to interpret and analyze UE logs to identify and address device-related problems.

Qualifications:
- Bachelor s degree in computer science, Electrical Engineering, or a related field.
- Solid understanding of software development principles and C++ programming.
- 5+ years of experience in a technical support role.
- Familiarity with ORAN technologies and terminology.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.

Preferred Experience & Skill Sets:
- Experience in the telecommunications industry.
- Familiarity with radio frequency (RF) technologies.
- Knowledge of network protocols and architectures.

- Understanding of ORAN specifications and standards.
- Experience with DBus/ProtoBuffer/gRPC.
- Experience with data modelling, Json/XML.
- Experience in Java and Python.

- Experience developing software for embedded Linux systems.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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