Technical Specialist 3- physical security system- Lenel & milestone ( No Remote)
Salary undisclosed
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Andr Global Inc. is a global provider of information technology services. Since 2002, we have helped our clients in the APAC region achieve their business goals by leveraging the power of technology. In 2016, we entered the AMERICAS to re-create similar success here as well. Headquartered in New York City, we are now serving our global clients.
We strive to deliver customer satisfaction through our service quality to all our clients!
Our global and diverse team helps our customers achieve their project goals at a faster pace with high affordability but without any compromise on quality. We take pride in providing an outstanding quality of service to all our customers starting from startups, small businesses to Fortune 500.
With more than a decade of experience servicing customers across geographies, we have stationed ourselves at a unique position in the global market. Our ability to assemble the best workforce in record time has been a great asset to our clients.
Position Summary:
- Manage physical security system support to meet service level agreements
- Analyze physical security system performance and recommend improvements
- Resolve complex system issues for physical security systems and networks
- Provide Tier 3 support to the system administration team
- Programming and integrating an entire system at the global level
- Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
- Communicate with customers, manufacturers, vendors and system administrators
- Train system users and other system support personnel
- Analyze and modify preventive maintenance checklists for system changes
- Troubleshoot system performance issues and implement corrective actions
- Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks
- Organize and prepare detailed documentation of system performance, including service request records and analysis
- Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
- Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
- Perform and manage PITCO's.
- Perform final programming of systems
- Provide on site system support post deployment
- Read and interpret engineering drawings
- Understand SOP and SOW documentation
- Ensure test lab equipment is maintained
- Assisting with annual performance evaluations
- Ensure availability of remote Pitco and remote access
- Interface with engineering team to ensure design efficiency
- Interface with internal and external customers
- Provide advanced level database support
- Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
- Delegating tasks and providing support to level I and II Electronics Technical Specialists
- Using 60% or 90% designs to develop and build out PITCO
- Read blue prints, schematics and statements of work (SOW).
- Ensuring PITCO build outs adhere to statements of work (SOW).
- Coordinate with field personnel and/or engineering team to discuss any potential installation issues
- Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
- Document support calls in the internal support systems (IMMS); ensuring all tickets are addressed and closed.
- Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).
- Perform all duties with minimal direct supervision
- Requires ten (10) to twelve (12) years of experience with installation, troubleshooting and/or testing of electronic security systems with a high school diploma or GED
- Requires substantial travel to project sites as required by customer and program manager to meet project deliverable's
- Proficient with Microsoft Project or equivalent scheduling tools
- Milestone video expert
- Lenel access control experience
- Certification in CCure 9000 Access Control System
- Certification in DVTel Digital Video Systems
- Microsoft SQL Server and Microsoft Server 2008 experience
- Dell Storage Area Networks, Brocade and Cisco network equipment
- Symantec Netbackup software
- Configure and manage UNIX and Windows operating systems
- Install and load system operating software
- CCNA, A+, Network+ Certifications
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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