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Patient Coordinator

Salary undisclosed

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Who We Are

bmiMD is on a mission to empower individuals to take control of their health and achieve a healthy lifestyle. We provide personalized support, evidence-based pharmacological therapy, and lifestyle education to help our members reach their wellness goals. We are looking for a Patient Coordinator / Member Management Agent to join our team and help deliver an outstanding patient experience.

What You’ll Do

As a Patient Coordinator / Member Management Agent, you will play a key role in supporting our members and ensuring they have a seamless experience with bmiMD. Your responsibilities will include:

Member-facing:

  • Efficiently respond to emails and calls from members who are experiencing issues with their orders, offer clear resolutions, and excellent customer service.
  • Serve as a point of contact for members throughout their wellness journey, keeping them informed of order updates, shipping statuses, and any necessary information regarding their care.
  • Act as a resource for patients regarding GLP-1s and other products developed by bmiMD
  • Make follow-up calls to ensure member satisfaction and use retention techniques to minimize member attrition.

Internal responsibilities:

  • Work closely with medical providers, pharmacies, and patients to coordinate a smooth process from intake to prescription delivery.
  • Gain a strong understanding of all products offered by bmiMD and ensure proficiency in discussing them with members.
  • Be open to training and coaching, and show a willingness to learn new software and processes to improve member experience.
  • Be available to work some weekends, preferably alternating, to meet member needs.

Qualifications:

  • Previous experience in a healthcare or medical-related role is preferred
  • You’re quick to pick up new information and can easily adapt to new software and processes.
  • You have a strong understanding of customer success principles and are dedicated to providing an exceptional experience for each member.
  • You enjoy working in a team and are comfortable coordinating between multiple stakeholders.

Why Join Us?

At bmiMD, you’ll be part of a passionate and dedicated team focused on helping individuals lead healthier lives. We offer a collaborative environment where your contributions matter, and you’ll have opportunities to grow and learn as we continue to expand. If you’re a fast learner with a medical background, we’d love to hear from you!