Operational Change Manager

Location: St. Louis, MO
Description: Our client is currently seeking a Operational Change Manager!

Key Responsibilities

• Change Strategy Development: Develop and implement a comprehensive change management strategy, focusing on the people side of change to drive end-user adoption, usage, and proficiency.
• Stakeholder Engagement: Identify and engage key stakeholders across departments, including operations, maintenance, procurement, and IT. Act as a liaison between technical teams and end users.
• Impact Assessment: Assess the change impact of the Maximo upgrade on current workflows and business processes. Conduct readiness assessments and recommend mitigation strategies.
• Communication Plan: Create and execute a communication plan to ensure stakeholders are informed about project milestones, changes, and expectations.
• Training and Support: Collaborate with training teams to develop and deliver targeted training materials. Oversee training efforts to ensure users are confident in using the new Maximo functionalities.
• Risk Management: Identify potential resistance to change and develop proactive strategies to address these risks. Monitor and manage issues related to change fatigue, ensuring that end-user concerns are addressed.
• Performance Monitoring: Define key success metrics and ensure they are measured throughout the implementation process. Regularly report on progress to senior leadership and the project management team.
• Post-Implementation Support: Support post-go-live activities, including evaluation of common user issues, gathering feedback, and ensuring a smooth transition to the upgraded system.

Qualifications

• Bachelor's degree in Business Administration, Organizational Development, IT, or a related field.
• 5+ years of experience in change management, ideally in utility or public sector environments.
• Proven track record of managing change within enterprise asset management (EAM) systems, preferably IBM Maximo.
• Strong understanding of utility operations, asset management, and maintenance processes.
• Certification in change management methodologies (e.g., Prosci, ACMP) preferred.
• Excellent communication, leadership, and interpersonal skills, with the ability to influence stakeholders at all levels of the organization.
• Proactive and independent mindset, able to develop their own workplan.
• Ability to thrive in environments lacking clearly defined processes, to define new processes, and to propose and implement improvements to current processes.
• Strong problem-solving skills and ability to adapt to a dynamic project environment.
• Knowledge of project management tools and processes.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!

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