Service Desk Technician S2
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Job Summary/Company: As a Service Desk Technician, you will provide front-line support for IT incidents and requests, ensuring a high-quality end-to-end customer experience. This role involves initial assessment, triage, and troubleshooting while coordinating with additional support resources to resolve complex issues.
Responsibilities:
Qualifications/Background Profile:
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This job is In-Person.
We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.
Download the Sparks Group mobile app from or .
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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
Responsibilities:
- Collect and assess incident information, providing troubleshooting for hardware, software, and networking issues, including remote access and email.
- Document resolutions, maintain knowledge bases, and communicate promptly on progress to ensure customer satisfaction.
- Escalate complex issues to specialized support teams, track incident resolution progress, and adhere to established Service Level Agreements (SLAs).
Qualifications/Background Profile:
- At least 3 years of IT support experience; vocational or technical education preferred.
- Proficiency in Windows 11 and experience in computer installation, configuration, and troubleshooting.
- Familiarity with help desk management systems, with experience in ServiceNow highly desirable.
- Position require ship and willingness to accept $19/hour pay and work onsite 5 days per week.
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This job is In-Person.
We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.
Download the Sparks Group mobile app from or .
------------------------------------------------------------------
Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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