SUMMARY

We are seeking a Senior Business Analyst with Salesforce experience that will have responsibility for eliciting business needs, specifying user stories/use cases, modeling processes, evaluating system impacts, performing detailed analysis, prioritizing business requests, and partnering with the project team to ensure the successful delivery of new system capabilities, enhancements, and fixes in support of various applications.

ESSENTIAL DUTIES

70% Work with constituents across the organization to understand current processes, systems and opportunities and capture requirements for new processes, systems, user interfaces and user experiences through various methods, including to but not limited to requirements gathering sessions, interviews, surveys, workshops, etc.

Collaborate with vendor partners and internal team members to communicate needs and requirements and determine appropriate solutions.

Advise on best practices.

Document current and future state in various forms including functional requirements, user stories, wireframes, interface designs, workflows, swim-lane diagrams, presentations, etc. for appropriate audiences including C-Level, business stakeholders and technical teams.

20% Collaborating with IT Development (onshore/offshore) and QA to ensure appropriate and adequate system testing is performed.

	Facilitating, coordinating and execution of User Acceptance Testing (UAT).
5%	Providing guidance, reviewing work and providing feedback to other team members.
5%	Performing other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Experience capturing, and documenting B2B customer centric requirements, with a focus on minimizing customer pain points, and providing visibility into operational
• Eliciting, documenting, and mapping Salesforce data to/from 3rd party and custom systems (SAP, Data Lake, )
• Perform analysis and design using various methods, including: business requirements, functional specifications, user stories/acceptance criteria, use cases, swim lanes, and process flows, swim lane diagrams, AS-IS / TO-BE diagrams, and mock-ups/wireframes.
• Understanding of best practices with Digital User Interface designs and User
• Experience with visually modeling requirements using
• Experience in SDLC and Agile/Scrum
• Experience in
• Experience with documenting requirements for integrations between enterprise
• Strong experience in business process design and workflow
• Strong knowledge and execution of IT Standards, Policies and
• Knowledge of Information Security
• Knowledge of Project Management Methodologies &
• Experience in working with multiple data sources and ERPs
• Experience in the Manufacturing Industry is a
• Google Suite and Lucid Charts knowledge is a
• Experience with Salesforce Sales Cloud and Experience Cloud is a

LEVEL BASED COMPETENCIES

• Strong ability to influence and drive cross-functional decisions and
• Very Strong drive for
• Very Strong ability to think conceptually and forward
• Strong estimating
• Strong ability to communicate ideas in both technical and user friendly
• Strong ability to manage multiple concurrent
• Very Strong Prioritization
• Very Strong Analysis & Problem Solving
• Strong
• Good Vendor Management
• Very Strong Communication skills (verbal & written).
• Strong Decision Making
• Strong Collaboration
• Very Strong Customer Focus and client interface
• Initiates Self
• Strong Business
• Strong Skills in Building Working Relationships
• Good Stress Tolerance
• Strong Planning, Organizing & Follow-Up skills
• Strong Attention to
• Strong Time Management
• Strong Meeting facilitation
• Strong Relationship Management skills ability to interact well with all levels of management, quickly and effectively build credibility and

EDUCATION / EXPERIENCE

• Bachelor s Degree in Computer Science, Information Systems, Business (with IT focus), or related majors and/or track record of work experience in areas described
• 5+ years experience in systems analysis and design with a proven record of successful medium to large scale project implementations, preferably in enterprise

Business-to-Business durableable goods, construction, or building materials. manufacturing.

• Certified Business Analysis Professional (CBAP) or similar certification is a

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.