Client Partner (NJ/ TX)- Telecom- Direct Client- Immediate Role

The Client Partner is a strategic role within the Client Services team, responsible for managing and expanding relationships with key clients across the Tele Communication . This role demands a blend of program management, client engagement, and strategic account growth skills. The Client Partner will oversee end-to-end digital transformations for clients, drive business development initiatives, and ensure exceptional service delivery.

Key Responsibilities:

1. Program Management:
• Oversee the end-to-end management of client programs, ensuring successful delivery and alignment with client objectives.
• Coordinate cross-functional teams to execute complex projects and digital transformations.
• Develop and manage project plans, timelines, and budgets to ensure on-time and on-budget delivery.
2. Customer and Stakeholder Management:
• Plan and Strategize for Account growth and establish strong relationship with key Decision makers across LOB s
• To have required technical expertise to navigate customers towards Digital journey and effectively showcase/ explain ready to go market solutions or IP s.
• Manage customer relationships through regular communication with clients
• Drive Strategic meetings with key leadership (Monthly and Quarterly)
• Improving customer service experience, create engaged customers and facilitate organic growth
• Taking ownership of customers issues and following problems through to resolution
• Get higher Customer satisfaction (CSAT) levels.
• Cultivate and maintain strong relationships with key client stakeholders and decision-makers.
• Serve as the primary point of contact for client inquiries, concerns, and escalations.
• Understand and address the needs and expectations of both internal and external stakeholders.
3. Account Mining and Growth:
• Identifies opportunities for new business and account growth - $2 M+ Accounts
• Quick to identify growth opportunities at the customer location and work with various stake holders, to define & deliver a proposal response.
• Experience in growing the Gross Margins
• Work with the offshore team closely to efficiently progress the Opportunities from Proposal to Final stages.
• Upsell and Cross Sell of various services. Identify and pursue opportunities for growth within existing accounts through strategic account mining.
• Develop and implement strategies to expand service offerings and drive revenue growth.
• Leverage market insights and client feedback to identify new business opportunities and areas for improvement.
4. Strong Client Engagement Skills:
• Engage with clients to understand their strategic goals, challenges, and business needs.
• Provide expert advice and recommendations on digital transformation strategies and solutions.
• Foster strong, long-term client relationships through regular communication and value-added interactions.
5. Expertise in End-to-End Digital Transformations:
• Lead and manage digital transformation initiatives, ensuring integration and alignment with client objectives.
• Provide strategic guidance on the adoption of new technologies and digital solutions.
• Ensure successful implementation and adoption of digital transformation projects.
6. Pre-Sales Activities:
• Participate in pre-sales activities, including proposal development, presentations, and client pitches.
• Collaborate with the sales team to identify client needs and develop tailored solutions.
• Contribute to the development of business cases and ROI analyses to support sales efforts.
7. Strategic Planning and Execution:
• Develop strategic plans for client accounts, aligning with their business goals and objectives.
• Monitor account performance, providing regular updates and reports to clients and internal teams.
• Drive continuous improvement and innovation to enhance client satisfaction and service delivery.
8. Market and Industry Insight:
• Stay informed about industry trends, emerging technologies, and competitive dynamics in the CMET sectors.
• Provide clients with insights and recommendations based on market research and industry expertise.
• Represent the company at industry events, conferences, and client meetings.

Qualifications:

• Education: Bachelor s degree in business administration, Marketing, Information Technology, or a related field; MBA or advanced degree preferred.
• Experience: Minimum of 8-10 years of experience in client management, program management, or business development roles, with significant experience in the Telecom sector and a proven track record in managing complex digital transformations.

Skills:

• Build trusted relationships with client stakeholders
• Understand the client environment, issues, and priorities
• Work with clients to define their problems and co-create solutions
• Drive RFPs / proactive bids with regards to renewals, extensions, and expansion
• Serve as the day-to-day point of contact for the clients
• Responsible for backlog growth including renewals and extensions of current engagements
• Lead the onsite project teams and ensure they understand the client environment
• Minimum 10 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry, within Telecom.
• Experience managing Client P&L of $15 + Million dollars including reporting and metric assessment for the account
• Excellent ability and aptitude to influence and communicate effectively with business stakeholders up to the C-Suite
• Ability to interface at all levels of an organization
• Excellent oral and written communication skills and executive presentation and persuasion skills are required
• Strong program management and project delivery capabilities.
• Proven ability to build and sustain strong client relationships.
• Exceptional client engagement, communication, and presentation skills.
• Expertise in end-to-end digital transformations and technology solutions.
• Experience in pre-sales activities, including proposal development and client pitching.
• Strategic thinking and business acumen with a focus on account growth and profitability.

Technical Skills:

• Program Management, Customer and Stakeholder management, Account Mining and Growth, Strong Client Engagement Skills, Expertise on End-End Digital Transformations (Application Modernizations, DevOps). Experience /Exposure to new age digital assurance engagements is preferred.

Catchment Area:

• Must have prior experience of large deal solutioning, client relationship and sales closure experience of at least $2+ million in the recent past

Attributes:

• Client-focused with a commitment to delivering outstanding service and results.
• Proactive and results-oriented with the ability to manage multiple priorities.
• Strong leadership and team management abilities.
• Analytical mindset with the ability to drive strategic decisions and improvements.
• Collaborative team player with excellent interpersonal skills and the ability to influence and negotiate effectively.

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