CW-SS-IT Quality Assurance Analyst II

CW-SS-IT Quality Assurance Analyst II
Primary Location: Jacksonville, Florida

V-Soft Consulting is currently hiring for a CW-SS-IT Quality Assurance Analyst II for our premier client in Jacksonville, Florida.


Knowledge, Skills and Abilities
Top 3 Must-Haves (Hard and/or Soft Skills):

• Bank Product knowledge.
• Written and communication.
• Critical Thinking and time management.

Top 3 Nice-To-Haves (Hard and/or Soft Skills):

• Complaint handling.
• Confidence.
• Reliability and Adaptability.

WHAT YOULL DO:
Job Responsibilities:

• The Senior Quality Analyst Banking assesses the quality of the performance of call center associates who deal with existing and potential customers.
• Under general supervision, this job measures and analyzes call center performance and customer information management practices versus established benchmarks to ensure customers are receiving quality customer support.
• Evaluates customer information management systems and processes across all channels to ensure customer data integrity and privacy.
• Prepares reports and feedback on quality findings for distribution to supervisors/team leaders.
• Performs quality checks on all written and electronic correspondences.

Interested?
Qualified candidates should send their resumes to

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit or call .

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