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Key Responsibilities and Required Skills:
- Customer Service Technology & Business Process Expertise: In-depth knowledge of customer service platforms, understanding of workflow automation, and advanced skills in workflow architecture design.
- Technology Review & Automation Assessment: Ability to assess technology solutions for operational improvements, identifying areas where automation can streamline customer service operations.
- Systems Integration & Platform Evaluation: Skilled in evaluating system compatibility and integration capabilities, ensuring seamless implementation of the selected technology within existing frameworks.
- Analytical & Problem-Solving Proficiency: Strong analytical skills for assessing vendor proposals, identifying optimal solutions, and anticipating challenges to implementation.
- Stakeholder Management & Communication: Excellent communication abilities to engage stakeholders across departments, fostering alignment on project objectives, timelines, and budget requirements.
- Public Sector Technology Procurement: Proven experience in managing technology procurement projects within the public sector, with an understanding of compliance and procurement standards.
- IT Project & Change Management: Demonstrated history of leading IT projects, with a strong focus on change management, ensuring smooth adoption of new technologies and minimizing disruption to operations.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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