System Engineer lll

Summary: This position is responsible for supporting the hardware and software environment located in the corporate Data Centers throughout the US. The position contributes technical leadership to other Systems Engineers who also support the computing environment for all company servers.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

System Administration & Infrastructure Management

• Assist in all operational functions for servers, including operating systems management, backup processes, offsite backup transfers, system documentation, and oversight of delegated tasks.
• Strategically plan and manage changes to computing environments, focusing on Windows Server, Active Directory, VSAN Storage, VMware components, backup strategies, and system policies.
• Perform advanced troubleshooting and repair of all server hardware, storage systems, and related components.
• Monitor system performance, identify potential bottlenecks, and implement corrective measures.
• Deliver proactive and reactive support for Windows Server environments, including those running on virtualized (VMware) platforms.
• Test and deploy new hardware and software, along with upgrades, ensuring compatibility and optimal system performance.
• Document the current infrastructure environment, including hardware, software, and changes, keeping all records updated.
• Track and report on hardware and software capacity utilization and develop strategies for optimization.
• Assist to define, establish, and manage Service Level Agreements (SLAs) and Service Level Objectives (SLOs) to ensure consistent, reliable service delivery.
• Maintain up-to-date technical documentation and best practices for effective system support.

Security & Compliance

• High level security certificates administration, including installation, renewal, and troubleshooting for applications and servers.
• Ensure server infrastructure is updated regularly to address vulnerabilities identified by IT security processes, maintaining compliance with security standards and best practices.
• Support security audits, assessments, and certifications, ensuring adherence to industry regulations.

Disaster Recovery & Business Continuity

• Support the Disaster Recovery (DR) plan to ensure critical applications meet defined Recovery Time Objectives (RTOs).
• Monitor data and server state backup processes to guarantee recoverability.
• Participate in the testing and validation of DR environments and contribute to business continuity planning.
• Conduct and support DR drills, updating recovery plans to meet evolving needs and mitigate risks.
• Identify opportunities to enhance DR capabilities, reduce risk, and strengthen business continuity strategies.

Collaboration & Vendor Management

• Collaborate with IT teams to support the maintenance, troubleshooting, and upgrading of company IT infrastructure.
• Provide third-level technical support to internal IT teams and resolve complex system issues.
• Work with other teams to update server standards, implement security improvements, and streamline operational processes.
• Establish and maintain relationships with key infrastructure vendors, monitoring equipment warranties and recommending contractual changes where necessary.
• Develop a strategic vendor roadmap to align with business needs, executing annual action plans in coordination with key technology partners.

General Duties

• Ensure the consistent application of server imaging standards across all platforms.
• Maintain high levels of expertise through continuous education and certification in relevant technologies (self-paced, online, or project-based learning).
• Provide timely updates to the Director of Server Operations regarding assigned tasks, escalating issues when necessary and adhering to project timelines.
• Perform other related duties as assigned, ensuring the stability and security of the IT environment.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Skills:

• Demonstrated skills to communicate difficult technical concepts clearly to a variety of individuals of varying technical expertise and understanding.
• Demonstrate effective decision-making skills, even under pressure and while lacking all the desired information detail.
• Good written and verbal communication skills to deal effectively with the business unit executives, management and staff, as well as IT management and staff.
• Must be a disciplined process-oriented individual able to lead implementation of best practice controls and processes.
• Possess good problem-solving skills for a complex network topology, being able to assemble a team as needed to identify issues, root causes and solutions.
• Must have proven ability to work successfully in a high volume, technically demanding job, providing leadership and customer service while utilizing excellent judgment
• Must be flexible and willing to travel to other locations
• Must be proactive in identifying and correcting infrastructure deficiencies.
• Must be a team player, excellent collaborator and leader.
• Must be mature, poised, and confident in the face of adversity.
• Must be highly organized and capable of providing technical leadership while requiring minimal day-to-day guidance.

Education/Experience:

• Minimum of 5 years of experience in infrastructure support in a complex business and systems environment
• Bachelor s Degree or equivalent IT systems experience
• Must have strong tactical and working knowledge of all technologies currently in-use and planned
• Must possess the ability to learn quickly and apply knowledge in a timely manner for the appropriate task.
• Formal Project Management experience preferred
• Experience in process-oriented environment, incident management, process and change management within ITIL framework desired
• 3 5 years of Active Directory related experience, preferably in a distributed environment encompassing DNS, DHCP, and WINS expertise.

Experience with the following technologies is preferred:

• VMware ESX server 7.5 or higher, VSAN, Aria, NSXT, Tanzu, and Horizon
• Windows Server 2016/2019/2022
• Debian based Linux
• SolarWinds and StruxureWare
• Veeam Backup & Replication, Veeam ONE, Veeam Recovery Orchestrator
• Manage Engine Products
• Citrix App and Desktop Virtualization
• Extensive experience in Windows Server administration, including Active Directory, DNS, and Group Policy management.
• Strong proficiency in VMware administration, including vSphere, ESXi, VSAN, and virtualized environment management.
• In-depth experience with security certificate administration, including Public Key Infrastructure (PKI), SSL/TLS, Etc.
• Experience with VSAN/SAN Storage systems, backup solutions, and DR planning.

Certificates, Licenses, Registrations:

• Relevant industry certifications (e.g., MCSE, VCP, CISSP) are highly desirable.
• Microsoft Certified Systems Administrator (MCSA) or higher, CompTIA Network+, and A+ certifications preferred

Language Ability:

Must have good reading, writing, and speaking skills to effectively communicate with studios, managers, and co-workers.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to develop and interpret charts.

Reasoning Ability:

Perform under pressure and/or opposition at times relying on your own independent judgment and knowledge to decide the best directions and solutions.

Computer Skills:

Microsoft Outlook, Word, Excel, database software

Supervisory Responsibilities:

The Systems Engineer III has no supervisory responsibility; however, this position must often take a leadership role in the identification and resolution of hardware and software problems.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the environment is moderate.

Physical Demands:

• The following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
• The employee is occasionally required to lift 30 pounds; maybe required to lift packages up to 100 lbs.
• The vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• The work involves considerable use of computer equipment and requires ability to use computer keyboard, mouse and screen effectively.
• Employee may be required to be on call to respond to issues or problems which occur in normal course of business, including early hours (before 0600) and late hours (post 1800) in the day.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.