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Description and Requirements
The Team You Will Join
In this role, you'll lead a team to enhance our billing and payment delivery methods. We're re-engineering processes to offer customers multiple billing choices for ease of benefit administration. The teams goal is to equip our operations staff with the necessary tools for effective billing customer service.
How You ll Help Us Build a Confident Future (Key Responsibilities)
What You Need to Succeed (Required Qualifications)
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For , MetLife , through its subsidiaries and affiliates, is one of the world s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we re inspired to transform the next century in financial services. At MetLife, it s #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
The Team You Will Join
In this role, you'll lead a team to enhance our billing and payment delivery methods. We're re-engineering processes to offer customers multiple billing choices for ease of benefit administration. The teams goal is to equip our operations staff with the necessary tools for effective billing customer service.
How You ll Help Us Build a Confident Future (Key Responsibilities)
- Lead -P rioritizes, defines, and shapes the work for the agile team
- Create -A ccurate, unambiguous acceptance criteria to minimize risk
- Oversee- B acklog of well-refined work items for the team
- Manage - E ns ures we are delivering business value through tracking of metrics and outcomes
- Develop - Strategic roadmap for delivery of key capabilities
- Coordinate-W ith Scrum Masters, Product Manager, IT Manager and Business owners
What You Need to Succeed (Required Qualifications)
- Bachelors degree required
- Proven leadership skills, have past experience of leading teams
- Self- Starter
- Handle multiple initiatives
- Capability to implement data-driven decisions and utilize business insight to determine direction.
- Strong written and verbal skills
- What Can Give You an Edge (Additional Skills)
- Suggested 3-5 of years of experience in agile delivery in product owner role or a similar role.
- AzDo, Target Process desired, not required
- Take ownership, influence at all levels, access all stakeholders equally
- Able to take all forms of input and synthesize
- Willing to observe, analyze, and make recommendations
- Know how to get things done through others, and provide the clarity needed to accomplish it
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For , MetLife , through its subsidiaries and affiliates, is one of the world s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we re inspired to transform the next century in financial services. At MetLife, it s #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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