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Urgent Req "Salesforce Production support lead"
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The Salesforce Production Support Lead is responsible for leading a team of support professionals to ensure seamless operation, maintenance, and optimization of Salesforce applications in production. This role involves technical expertise, leadership, and collaboration with cross-functional teams.
Key Responsibilities:
- Lead and manage a team of Salesforce support professionals.
- Monitor, troubleshoot, and resolve technical issues related to Salesforce production environments.
- Develop and maintain technical documentation for Salesforce applications.
- Collaborate with development teams to ensure smooth deployment of new features and fixes.
- Implement best practices for Salesforce configuration, customization, and data management.
- Analyze and optimize Salesforce performance, security, and data integrity.
- Develop and maintain relationships with stakeholders, vendors, and internal teams.
- Manage incident management, problem management, and change management processes.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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