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Service desk Analyst

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Job Description

Job Description
Job Title:- Service Desk Analyst
Job Location:- Michigan
Job Type: Contract

Description:-

Assists user community with the documentation and resolution of requests for service that originate (via phone and online) with the Oakland County IT Service Desk. Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution. Technical Environment(s): CA Service Desk, Microsoft Desktop OS, Microsoft 365 Services, Adobe Acrobat.
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