UI/UX Senior Product Manager
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Job Description
About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges in claims sounds exciting, we can't wait to meet you.
As a product manager at Reserv, you'll focus on building out our in-house adjuster and customer portal known as Glance. You will lead the design and development of new features from conception to launch, delivering exceptional user experiences to our quickly-growing team of adjusters and customer base. While insurance industry knowledge is an asset, the most important skills you bring to the job are your user experience, design, and product management skills. Adjusters today are overwhelmed with cumbersome data entry tasks, and the systems they work in are usually dated and unintuitive. Reserv is building a forward-looking, AI-enabled claims management platform, and Glance is its core. We are looking for a creative, dynamic, user-centric product manager to bring this vision to life.
Who you are
- A great listener: you know how to ask questions so users explain what they're trying to accomplish, not what they want to see on the page
- A visionary: you're able to see the MVP of a product even as you see its capabilities 5 years from now
- A designer: you're a visual person at heart. You hear a user pain point and you think in images, flows, clicks, dashboards, tables, etc.
- A minimalist: you're good at identifying what information is nice-to-have and what is essential to a user at a given step in a process. You're ruthless at eliminating unnecessary clicks.
- A problem solver: you're good at identifying the specific problem at hand and articulating a range of acceptable solutions
- A writer: you're good at quickly writing notes, requirements, process flows, etc. so a remote team can follow the process
- A cross-functional leader: you're able to communicate well in both written and oral forums with claims professionals, engineers, executives, and customers
What we need
In this role you will:
- Own the roadmap process for the Glance platform: user interviews, product discovery, requirements gathering, prioritization, execution, testing, release, iteration.
- Coordinate with claims professionals to streamline their workflows to generate tech-enabled efficiencies in the Glance platform
- Lead a cross-functional effort to design a forward-looking claims management that can be phased in over time
- Communicate product initiatives across the company at regular all-hands and leadership meetings
- Contribute creative, dynamic, innovative questions and ideas to the broader product team as together we solve some of the most long standing challenges in the insurance industry
- Bachelor's degree or equivalent practical experience.
- 5+ years of experience in product management a high-performing, fast-paced organization
- Demonstrated success in end-to-end design, development and release of top-tier user experiences
- Excellent user research skills, able to translate a multi-faceted problem into a clear, uncluttered workflow
- Exceptional analytical and cross-functional communication skills
- Experience developing and owning roadmaps, with proven ability to collaborate with cross-functional stakeholders.
- 3-5 years experience working in the insurtech or insurance industry
- Front end design expertise, able to mock designs and workflows for quick iteration
