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Product Support Analyst (HelpDesk) - Location - Austin Remote (Need TX Location)

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Job Title: Product Support Analyst
Location: Austin TX (Hybrid)
Duration:12+ Months possibility to extend
Minimum Requirements:
4 Years of Experience with help desk / service desk services.
4 Years of Experience with help desk software (e.g. ticketing systems, knowledge bases).
4 Years of Experience (at least 3) Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets, network connectivity, etc.)
4 Years of (at least 2) High-level knowledge of information technology systems and best practices.
4 Years of (at least 2) Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio)
4 (at least 2) Experience working with SharePoint Lists.
4 (at least 2) Strong customer service orientation, with patience and empathy for frustrated or confused users.
4 (at least 2) Experience with call handling.
Preferred Skills (Optional)
2 Years of Experience with Remedy / BMC Helix.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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