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Product Support Analyst (HelpDesk) - Location - Austin Remote (Need TX Location)
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Job Title: Product Support Analyst
Location: Austin TX (Hybrid)
Duration:12+ Months possibility to extend
Minimum Requirements:
4 Years of Experience with help desk / service desk services.
4 Years of Experience with help desk software (e.g. ticketing systems, knowledge bases).
4 Years of Experience (at least 3) Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets, network connectivity, etc.)
4 Years of (at least 2) High-level knowledge of information technology systems and best practices.
4 Years of (at least 2) Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio)
4 (at least 2) Experience working with SharePoint Lists.
4 (at least 2) Strong customer service orientation, with patience and empathy for frustrated or confused users.
4 (at least 2) Experience with call handling.
Preferred Skills (Optional)
2 Years of Experience with Remedy / BMC Helix.
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