Desktop Support
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We are seeking a motivated and skilled Desktop Support Technician for a great client in OKC. In this role, you will provide technical support to end-users, ensuring their desktop systems, hardware, and software are functioning efficiently. You will be the first line of support for troubleshooting and resolving technical issues, contributing to a smooth operational environment.
<>Key Responsibilities:Technical Support: Provide first-level support for desktop-related issues via phone, email, or in-person. Diagnose and resolve hardware, software, and network problems.
Installation & Configuration: Set up and configure new desktops, laptops, printers, and other peripherals, ensuring they are ready for use.
Maintenance & Upgrades: Perform routine maintenance, updates, and upgrades on desktop systems and applications to ensure optimal performance.
Documentation: Maintain accurate records of support requests, solutions provided, and inventory of hardware and software. Create and update user guides and documentation.
User Training: Assist users in understanding and effectively using their hardware and software, providing training when necessary.
Collaboration: Work closely with other IT staff and departments to ensure timely resolution of issues and improve overall IT processes.
Problem-Solving: Identify recurring issues and suggest improvements to reduce future occurrences.
Education: Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience.
Experience: 1-3 years of experience in desktop support or a related technical support role.
Technical Skills: Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and common desktop applications. Familiarity with hardware components and troubleshooting.
Communication: Strong verbal and written communication skills; ability to explain technical concepts to non-technical users.
Customer Service: A friendly, patient demeanor with a focus on providing excellent customer service.
Certifications: CompTIA A+, Microsoft Certified Professional (MCP), or similar certifications are a plus.
- This position may require occasional after-hours support or travel to various office locations.
- Competitive salary and benefits package
- Opportunities for professional development and training
- A collaborative work environment with a focus on innovation
If you are passionate about technology and enjoy helping others, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience.