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Jobs or company...

Customer Success Manager

Salary undisclosed

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Job Description

Job Description

Join one of the fastest growing rewards/fintech startups in the world - Benjamin! Backed by Play Ventures and F4 Fund, we're all about making everyday actions rewarding. We're looking for an experienced Customer Success Manager to help us take things to the next level.

At Benjamin, we give users real cash rewards what we call MoMos (Money Moments) for things they re already doing. From playing games and watching ads to everyday card purchases with cash back, we re all about putting money back in people s pockets.

What you ll do:

  • Team Leadership: Manage and lead the customer support team, providing mentorship, training, and support to ensure they deliver excellent customer service and achieve performance goals.
  • Customer Issue Resolution: Oversee the handling of escalated customer issues, ensuring timely and effective resolution. Foster a culture of proactive problem-solving within the team.
  • Process Improvement: Continuously review and optimize customer support processes and systems to improve efficiency, customer satisfaction, and response times.
  • Cross-Department Collaboration: Work closely with product, engineering, and sales teams to relay customer feedback and ensure any product issues or bugs are quickly addressed.
  • Performance Monitoring: Set and monitor KPIs for customer support staff, including response times, customer satisfaction scores, and issue resolution rates. Regularly report on team performance and identify areas for improvement.
  • Customer Support Tools: Manage and optimize the use of customer support platforms (e.g., Zendesk, Freshdesk) and other tools to ensure smooth operations.
  • Customer Feedback & Insights: Gather and analyze customer feedback, identifying trends and areas where the product or support processes can be improved. Relay actionable insights to relevant teams.

What we re looking for:

  • Bachelor s degree in Business, Communications, or a related field.
  • 5+ years of experience in customer support, with at least 2 years in a management or supervisory role.
  • Strong leadership skills with experience managing and motivating a customer support team.
  • Excellent communication and conflict resolution skills, with the ability to handle complex customer issues.
  • Experience with customer support tools (e.g., Zendesk, Freshdesk) and CRM systems.
  • Ability to analyze data and provide insights on customer support performance and customer trends.

You re a great fit if:

  • You are a strong leader who is passionate about delivering top-notch customer support and helping your team excel.
  • You thrive in a fast-paced environment and are proactive in identifying and resolving customer pain points.
  • You have a data-driven mindset and are always looking for ways to improve customer support processes and enhance the customer experience.
  • You are an excellent communicator, able to effectively manage both internal teams and escalated customer interactions.

Why Join Us?

  • Lucrative Compensation: Maximize your earning potential with competitive salaries and rewarding bonus structures that recognize your dedication.
  • Thriving in Hyper-Growth: Immerse yourself in the dynamic environment of a hyper-growth startup, where you'll encounter daily challenges and avenues for professional advancement.
  • Cutting-Edge Collaboration: Engage with innovative technology and join a fast-paced team known for its forward-thinking approach and commitment to innovation.
  • Positive Workplace Culture: Experience a professional yet enjoyable atmosphere, where hard work is valued alongside a sense of humor and camaraderie, fostering a fulfilling work environment.

Why Join Us?

  • Competitive pay: We offer great salaries and bonuses.
  • Thriving in Hyper-Growth: Immerse yourself in the dynamic environment of a hyper-growth startup, where you'll encounter daily challenges and avenues for professional advancement.
  • Cutting-Edge Collaboration: Engage with innovative technology and join a fast-paced team known for its forward-thinking approach and commitment to innovation.
  • Positive Workplace Culture: Experience a professional yet enjoyable atmosphere, where hard work is valued alongside a sense of humor and camaraderie, fostering a fulfilling work environment.

About Benjamin

Benjamin is reshaping the future of cash rewards with a simple idea: everyday actions should earn you cash. Whether you re making a purchase, playing a mobile game, or watching an ad, you get rewarded with Benjamin Money Moments. It s that simple.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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