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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Contact Center Operations Program Manager

Salary undisclosed

Apply on

Dice
Original
Simplified

Duration: 8 Months Contract


Job Description:

  • The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of contact center operations. This role requires a blend of project management, analytical skills, and leadership capabilities to ensure optimal performance and customer satisfaction.

Responsibilities:

  • Internal project management support related 1:1 support operation- Owning and driving key initiatives related to intake and execution of requests impacting 1:1 support operations team. (weekly evaluation, summary of intake, Trend analysis & recommendations).
  • Coordinate across project leads and conduct monthly project reviews.
  • Reporting & analysis on Key performance indicators and trends.
  • Process Improvements - Prepare and review operations data, identify process improvement opportunities and drive efficiencies.

Experience:

  • Project management expertise and experience.
  • Excellent problem-solving, critical thinking and analytical skills and experience in applying project management tools.
  • Strong communication skills and ability to influence people to contribute to continuous improvement of operations.
  • Prior Experience in 1:1 contact center operations.
  • Proven ability to manage projects. PMP certification/ training would be an added bonus.
  • Reporting, SQL, dashboarding experience.

Skills:

  • Program Management
  • Contact Center
  • Data Analytical
  • Dashboards
  • Continuous improvement

Education:

  • Bachelor s or master s degree.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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