Help Desk Technician
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Job Title: Sr. IT Helpdesk
Contract Period: 6 Months
Location: San Diego, CA 92121 Onsite
Experience Required: 4 - 8 years
Job Description:
The on-site Lab Support person will provide comprehensive desktop, laptop, server, and network support in an R&D environment, including supporting R&D remote offices across the United States. This role involves responding to user calls, walk-up requests, and emails related to software or hardware issues, troubleshooting, and resolving these issues on-site. Responsibilities also include installing, repairing, and modifying hardware and software as required, including IT services in conference rooms.
As a member of the Lab Support team, this position includes participation in a rotating on-call team for after-hours and weekend/holiday support, which may require on-site presence to address urgent IT service delivery issues.
Essential Job Duties:
- Install and configure PCs, Linux and Mac devices, printers, and peripherals within established standards.
- Install requested hardware and software upgrades.
- Manage R&D lab assets using RFTrack asset management system.
- Analyze and solve technical issues using effective problem-solving skills.
- Provide troubleshooting and support via phone, email, and remote assistance.
- Offer on-site technical support and end-user training at assigned locations, with travel to remote sites as needed.
- Create and update Microsoft and Linux OS images.
- Provide technical support for conference room IT services.
- Assist in company events, exhibits, and product showcases.
- Perform installation and maintenance on proprietary systems.
- Lead projects and/or technology evaluations and make recommendations to management.
- Ability to travel up to 20% to remote offices.
Qualifications:
- Education: 2-year degree or higher, OR equivalent work experience, OR HS degree with Military experience.
- Experience: 4-8 years of related experience.
Skills & Knowledge:
- Fundamental understanding of relevant software, hardware, and equipment operations.
- Customer service and interpersonal skills.
- Ability to work effectively in an ethnically, linguistically, and culturally diverse environment.
- Strong organizational skills and attention to detail.
- Knowledge of Windows OS and Linux in an enterprise environment.
- Familiarity with PC technology (Microsoft Office, Internet, Windows).
- Asset management skills.
- Good problem-solving skills and attention to detail.