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Help Desk Technician

Salary undisclosed

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Job Title: Sr. IT Helpdesk
Contract Period: 6 Months
Location: San Diego, CA 92121 Onsite
Experience Required: 4 - 8 years

Job Description:
The on-site Lab Support person will provide comprehensive desktop, laptop, server, and network support in an R&D environment, including supporting R&D remote offices across the United States. This role involves responding to user calls, walk-up requests, and emails related to software or hardware issues, troubleshooting, and resolving these issues on-site. Responsibilities also include installing, repairing, and modifying hardware and software as required, including IT services in conference rooms.

As a member of the Lab Support team, this position includes participation in a rotating on-call team for after-hours and weekend/holiday support, which may require on-site presence to address urgent IT service delivery issues.

Essential Job Duties:

  • Install and configure PCs, Linux and Mac devices, printers, and peripherals within established standards.
  • Install requested hardware and software upgrades.
  • Manage R&D lab assets using RFTrack asset management system.
  • Analyze and solve technical issues using effective problem-solving skills.
  • Provide troubleshooting and support via phone, email, and remote assistance.
  • Offer on-site technical support and end-user training at assigned locations, with travel to remote sites as needed.
  • Create and update Microsoft and Linux OS images.
  • Provide technical support for conference room IT services.
  • Assist in company events, exhibits, and product showcases.
  • Perform installation and maintenance on proprietary systems.
  • Lead projects and/or technology evaluations and make recommendations to management.
  • Ability to travel up to 20% to remote offices.

Qualifications:

  • Education: 2-year degree or higher, OR equivalent work experience, OR HS degree with Military experience.
  • Experience: 4-8 years of related experience.

Skills & Knowledge:

  • Fundamental understanding of relevant software, hardware, and equipment operations.
  • Customer service and interpersonal skills.
  • Ability to work effectively in an ethnically, linguistically, and culturally diverse environment.
  • Strong organizational skills and attention to detail.
  • Knowledge of Windows OS and Linux in an enterprise environment.
  • Familiarity with PC technology (Microsoft Office, Internet, Windows).
  • Asset management skills.
  • Good problem-solving skills and attention to detail.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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