Business Process Engineer (BA)

Role: Business Process Engineer (BA)
Location: 100% Remote
Duration: 06 12 Months
Interview: Skype/Webex/Video

Note: This resource will have business analysis and process engineering experience.

Description:

Key resource supporting Clients Assist Me with Options program aimed at delivering end-to-end, system-based workflow in Mortgage Default Loss Mitigation operations. This resource will have business analysis and process engineering experience. Required competencies include requirements gathering, process workflow design, business process analysis, and testing. Experience working in Mortgage Default and Loss Mitigation Operations at a bank or mortgage lender is required. Experience working with industry standard Mortgage servicing systems and loss mitigation case management systems such as Director (MSP), Back in the Black (BITB) strongly preferred. JIRA proficiency preferred.

Summary:

• Document and identify gaps in IT and business processes through process mapping to illustrate current and future state.

Education/ Experience:

• Associates degree - preferred.
• Specialization in Business, Finance, Engineering, Science or Math is desirable.
• 2-4 years experience.
• Experience in most facets of project lifecycle; proficient comprehension of project management methodologies; genuine commitment to project environment and discipline.
• Experience in Information Technology - preferred.

Skills and Competencies:

• Ability to quickly learn organizational structure, business strategies and processes.
• Knowledgeable on business process modeling, process mapping.
• Capable of writing clear and well-structured business requirements documents.
• Contributes to the development of detailed level process maps to facilitate requirements gathering, gap analysis and for training use.
• Ability to resolve minor conflicts/issues using different tactics for prior to escalation.
• Work with team members to understand the needs of the project.
• Strong verbal and written communication skills.
• Must have a strong command of the English language written and oral. Strong facilitation and presentation skills.

Major Job Duties and Responsibilities:

• Identify and analyze business problems and defines the scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate.
• Is involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements; reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations.
• Manages project documentation (implementation plan, issues log, process maps, etc.) and documents process flows and gaps. Assess, research, analyze and document sponsor/stakeholder needs.
• Supports the Project Manager in planning, executing, controlling and closing phases.
• Develop and maintain strong relationship with business partners and internal/external team members.
• Identify issues and escalates/manages resolution as required.
• Coordinates and provides support to the business with the process implementation.
• Perform other duties as assigned.

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