AspyreSelect Customer Support Specialist

As a Customer Support Specialist, you will be responsible for working directly with AspyreSelect customers, across all product lines and all customer channels. You will partner with our customers to resolve issues and help them build familiarity with , and effectively use a variety of tools within AspyreSelect. You will strive to deliver a human centered, helpful and consultative support experience through creative problem-solving, thoughtful communication and tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.

Duties and Responsibilities:

• Communicate with customers via phone, live chat, and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries
• Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible
• Identify and diagnose software issues to fix and improve the product experience for our customers
• Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry
• Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through the usage of our software, and convert those opportunities into leads for Sales
• Collaborate within AspyreSelect (with teams such as Customer Success and Sales) to retain and grow customers on our platform
• Be a role model and a trusted advisor by showcasing Aspyre values and a customer centric approach in every customer interaction

We Are Looking For People Who

• Are self-motivated, always curious, and consistently eager to learn, with a growth mindset
• Are performance oriented and demonstrate a strong customer first mentality by providing high quality service to a consistent number of customers daily
• Thrive in a dynamic and collaborative environment and are comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer
• Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role
• Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts.

Work Hours: 8:00 am to 5:00 pm Central time

Benefits:

• Health Insurance
• PTO
• 401K