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Technical Support/Customer Advocate Agent
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Job Description
Job Description
Cybertron is seeking Technical Support / Customer Advocate Agents to join our team. At Cybertron we strive to provide a top level professional and friendly service to our customers. Your job is to assist our customers through their entire experience starting from consideration, purchase, and post purchase. You will be incentivized in your efforts to provide the best possible customer experience.
Job Functions:
A Customer Support Specialists main duty is to provide technical support and assistance to customers regarding their hardware and software issues.
Communication with customers as required: keeping them informed of incident progress, and notifying them of any impending changes
Work with supervisors and other departments to facilitate fast incident resolution.
Advocate on customers behalf to insure high levels of customer satisfaction
Provide customers and prospects with hardware recommendations on hardware solutions that meets their requirements.
Job Requirements:
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
Advance understanding of PC operating systems and most common software applications.
Advance understanding of PC hardware components
Experience with troubleshooting and diagnosing computer issues.
Technical awareness: ability to match resources to technical issues appropriately.
Service awareness of all organizations key services for which support is being provided
Self-motivated with the ability to work in a fast-moving environment.
2-year degree in the IT field preferred, but not required.
Benefits:
Competitive base based on experience and qualifications.
Uncapped Performance Bonus
Uncapped commissions on pre sales assistance and consultation.
Health, vision, and dental benefits included.
Full on the job training & support
Fun working environment and culture.
Great opportunity for advancement.
Job Functions:
A Customer Support Specialists main duty is to provide technical support and assistance to customers regarding their hardware and software issues.
Communication with customers as required: keeping them informed of incident progress, and notifying them of any impending changes
Work with supervisors and other departments to facilitate fast incident resolution.
Advocate on customers behalf to insure high levels of customer satisfaction
Provide customers and prospects with hardware recommendations on hardware solutions that meets their requirements.
Job Requirements:
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
Advance understanding of PC operating systems and most common software applications.
Advance understanding of PC hardware components
Experience with troubleshooting and diagnosing computer issues.
Technical awareness: ability to match resources to technical issues appropriately.
Service awareness of all organizations key services for which support is being provided
Self-motivated with the ability to work in a fast-moving environment.
2-year degree in the IT field preferred, but not required.
Benefits:
Competitive base based on experience and qualifications.
Uncapped Performance Bonus
Uncapped commissions on pre sales assistance and consultation.
Health, vision, and dental benefits included.
Full on the job training & support
Fun working environment and culture.
Great opportunity for advancement.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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