Client Manager

City Wide Facility Maintenance in Toledo is searching for an Client Manager who is passionate about driving business growth and personal career development in a vibrant, fast-paced environment. We offer a Comprehensive base salary with an aggressive commission and benefits package for the right individual.

Why City Wide?

City Wide Facility Solutions is a leader in the building maintenance industry. We are a sales and management company providing a single source solution for all building maintenance services, both internal and external. We lead by modeling our core values of relentless customer service, growth, mindset, and hustle. We're interested in those looking for a career, not just a job - and we're passionate about promoting from within. We are a high-energy group within a collaborative, inclusive and fun environment that rewards performance.

• Key Responsibilities:
• Client Relationship Management: Cultivate and expand client relationships, ensuring high retention rates and exploring opportunities for service diversification and expansion.
• Operational Excellence: Oversee the delivery of services across all client sites, maintaining the highest standards of quality and compliance, and manage contractor relationships including hiring, negotiation, and performance assessments.
• Strategic Problem Solving: Address and resolve client concerns, coordinate site visits, and develop strategic solutions to enhance client satisfaction and operational efficiency.
• Technology and Reporting: Utilize City Wide s CRM to manage client interactions, service schedules, and performance reporting, ensuring all data is leveraged to improve service delivery.
• Ideal Candidate:
• Proven background in account management, sales, or a similar field within the service industry.
• Strong leadership skills with experience in managing diverse teams.
• Excellent problem-solving, organizational, and communication skills.
• Technologically adept with experience in CRM systems preferred.
• Motivated by a fast-paced, results-driven environment.
• Compensation:
• Base Salary: $45,000 with the potential for significant On Track Earnings of $120,000+ based on performance.
• Additional Benefits: Comprehensive benefits package, including health insurance, paid time off, and a competitive bonus structure.
• Performance Metrics for Success: At City Wide Facility Solutions, we believe in transparency and clarity in how we measure success. As an Account Manager, your performance will be evaluated against several key metrics that are crucial for the growth and satisfaction of our clients and the prosperity of our branch. These include:
• Client Retention: Aim to maintain a client retention rate of 96-98%. High retention rates reflect superior service and client satisfaction.
• Revenue Growth: You are expected to generate extra service (ES) sales, with specific targets set based on your defined territory.
• Quality Assurance: Conduct and report on detailed quality control inspections to ensure all services meet our high standards.
• Operational Excellence: Manage service delivery effectively, ensuring compliance with client and company standards.
• Team Management: Lead and develop your team, ensuring high performance and adherence to company protocols

Job Type: Full-time

Pay: From $45,000.00 per year to $110,000+

Requirements

• 3-5 plus years of experience in sales and management, specifically in building maintenance, facility management, or a related field.
• High School diploma is required; bachelor s degree is highly desirable.
• Attention to detail is a must, with a strong commitment to follow-through on all tasks.
• Positive and outgoing personality, with a talent for building relationships.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office and familiar with CRM databases.
• Must have reliable transportation.

Benefits

• 401k Matching
• Paid Vacation Accrual
• Paid Company Phone
• Car allowance
• Additional Ancillary Benefit Options