Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

IT Help Desk Analyst

Salary undisclosed

Apply on

Dice
Original
Simplified

Job Description

Job Description

About Us

IT Pros is a leading provider of comprehensive IT solutions, dedicated to delivering top-tier support and innovative technology services to our clients. Our team is passionate about leveraging technology to solve real-world problems, and we are looking for a skilled IT Help Desk Analyst to join our dynamic support team.

Job Summary

As an IT Help Desk Analyst at IT Pros, you will be the first point of contact for our clients, handling technical inquiries, troubleshooting issues, and providing timely resolutions. Your role is critical in ensuring that end-users experience minimal downtime and receive exceptional support, allowing their businesses to operate efficiently. The ideal candidate is detail-oriented, customer-focused, and enjoys problem-solving in a fast-paced environment.

Key Responsibilities

  • Provide Tier 1 & Tier 2 Support: Diagnose and resolve technical issues related to hardware, software, networking, and connectivity.
  • Troubleshoot and Resolve: Address user-reported issues, including system errors, password resets, software installations, and printer issues, through phone, email, and in-person support.
  • Incident Tracking: Document all issues and resolutions in the ticketing system, ensuring accurate records and timely follow-ups.
  • User Training: Offer guidance to users on best practices for hardware and software use, enhancing productivity and minimizing future issues.
  • Collaborate with IT Team: Escalate complex issues to the appropriate IT teams and collaborate to find effective solutions.
  • Hardware and Software Management: Assist in configuring and deploying new hardware, software installations, and system updates.
  • System Monitoring: Monitor IT systems for potential issues and report anomalies to prevent downtime.

Qualifications

  • Education: Associate or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Experience: 1-3 years of experience in a help desk or technical support role, preferably in a fast-paced environment.
  • Technical Skills:
    • Proficiency in Windows and macOS environments.
    • Familiarity with common troubleshooting tools and techniques.
    • Knowledge of networking fundamentals (TCP/IP, DNS, VPN).
    • Experience with ticketing systems (e.g., ServiceNow, Zendesk).
  • Soft Skills: Excellent communication skills, strong customer service orientation, attention to detail, and ability to work well under pressure.

Preferred Qualifications

  • Certifications: CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST).
  • Additional Experience: Experience with Active Directory, Office 365 administration, and remote support tools is a plus.

What We Offer

  • Competitive Salary: Based on experience and qualifications.
  • Professional Development: Access to training and certification programs.
  • Comprehensive Benefits: Medical, dental, vision, and 401(k) plan.
  • Dynamic Work Environment: Be part of a collaborative, innovative team at a growing IT solutions company.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job
Similar Jobs

1d ago

Linux Engineer
Atlantis IT group
On Site, United States of America

Full Time, onsite, onsite

Salary undisclosed