CRM & Tech Stack Manager
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Job Description
Description:
We are seeking a skilled and highly motivated Salesforce CRM and Tech Stack Manager to join our team. As the CRM and Tech Stack Manager, you will play a crucial role in managing our Salesforce CRM and the tech stack supporting our go-to-market organizations.
Responsibilities:
- Responsible for the day-to-day maintenance and improvements of our Salesforce platform, including updates, enhancements, helping build reports and dashboards requested by internal stakeholders, manage workflows and security
- Manage all aspects of the Salesforce Administrative functions including provisioning of new users and helping troubleshooting issues with existing users
- Ensure the optimal performance of our CRM, including upgrading and configuring Salesforce systems for optimized integration
- Database management; implementing and managing customer database and communication records, transferring data, and making sure the data is up-to-date, clean and accurate
- Manage all additional tech stack used by Sales, Customer Success and Support teams.
- Manage team performance by ensuring timelines are met and deliverables are within the established SLAs
- Effectively align and collaborate with cross-functional partners to support GTM initiatives
- Implement tools and processes for the GTM organizations that focuses on improving efficiency, effectiveness, and productivity at scale
- Provide first-tier support for any end-user technical questions in Salesforce and other systems primarily managed by Revenue Operations
- Responsible for evaluation of new tools that compliments the current GTM tech stack
Requirements:
- 7+ years of full-time work as a certified Salesforce Administrator
- 3+ years of full-time work experience in a Manager role
- Strong understanding of triggers and Apex coding
- DevOps/release management experience a plus
- Preferably a bachelor s degree in computer science or equivalent
- Experience with the following additional platforms a plus: Boomi Integration, Outreach, Ringlead, LinkedIn Sales Navigator, Dooly, Drift, GovSpend, ZoomInfo and Freshdesk
- Must be able to work in a fast paced, deadline-oriented environment, with the ability to initiate improvements in processes.
- Strong oral and written English communication skills.
- Able to work remotely and effectively manage time and priorities.
Benefits:
- Competitive salary commensurate with experience and qualifications.
- Uncapped commissions
- A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings.
- 401K savings program with company match.
- A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
- Highly autonomous and entrepreneurial environment.
- Annual recurring WFH allowance for you to purchase items you need for your home office.
- Ongoing support for learning development so you can master your craft.
- Work with the hardware you're most comfortable with (Windows or Mac).
- Diverse and inclusive workplace where we all learn from each other.
Company Description
As the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, at Apryse we are committed to delivering cutting-edge technology solutions that empower our clients to achieve their goals. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler.
Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces.
Ready to join our team?
If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now. Additionally, we view the above section as a guide, not a checklist. We welcome diverse and non-traditional backgrounds and encourage you to apply even if you do not have every requirement listed.
We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Apryse will provide reasonable accommodations for qualified individuals.
