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Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...
A

Support Analyst (ACA Marketplace Support)

  • Full Time, onsite
  • A. Reddix & Associates
  • On Site, United States of America
Salary undisclosed

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Dice
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Job Description

Job Description
Description:

The Support Analyst is a subject matter expert (SME) supporting Affordable Care Act (ACA) Stakeholder engagement, support, and outreach that provides assistance to health plans, states, employers, and health insurance agents and brokers in support of the ACA Health Insurance Marketplace goals and objectives.

Duties:

  • Advise stakeholders on ACA Marketplace process and provide technical support and guidance.
  • Provide recommendations regarding strategies to increase Stakeholder compliance, satisfaction, and engagement.
  • Develop job aids and Frequently Asked Questions (FAQs) based on analysis and recommendations for common inquiries.
  • Triage and process requests and assist Stakeholder by telephone, inquiry tracking systems, and email.
  • Craft appropriate responses and develop scripts for a variety of target audiences and topics.
  • Support email outreach campaign distributions and monitor engagement.
  • Develop operational guidance and complete quality assurance reviews of resources.
  • Conduct end user testing of tools, evaluation instruments, and system updates.
  • Draft standard operating procedures (SOPs).
  • Conduct training and knowledge transfer sessions.
  • Conduct research and analyze historical data to develop guidance to fill gaps.
  • Participate in lessons learned activities to identify best practices and process improvements.
  • Make recommendations for system and process enhancements to create efficiencies.
  • Analyze data including outreach metrics to provide valuable insight to improve Stakeholder performance.
  • Develop reports on issues and question frequency.
  • Complete all deliverables and tasks in accordance with established service level agreements (SLAs).
  • Other duties as assigned.
Requirements:
  • Bachelor s degree in Business, Public Health, or a related field
  • Minimum of two (2) years of professional experience
  • Strong customer service skills
  • Excellent problem-solving skills
  • Strong attention to detail while working under compressed timelines
  • Strong written and verbal communication skills
  • Proficiency in MS Office Suite (Word, Excel, PowerPoint, and Outlook)
  • Experience with Jira and Confluence desired
  • Customer Service or Helpdesk experience preferred
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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