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Job Description
Our Client is looking for an IT Support Coordinator.
As an IT Support you will provide support to our internal collaborators via ticket, phone, email and in person. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues. You will escalate issues that extend beyond your knowledge.
Responsibilities:
- General technical support for employees in different offices.
- Respond to queries on the ticket center, phone, via email, in person, or through remote access (Apple and Windows).
- Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
- Train computer users.
- In charge of the Inventory and records maintenance.
- Manage Help Desk tickets in a timely manner.
- Document user interactions.
- Escalate advance requests.
- Follow-up with employees/collaborators to ensure issues are resolved.
- Assists in research and procurement of computer accessories and supplies.
Requirements:
- An Associate's degree in computer science or related field or 2+ years of experience working in a help desk environment.
- A strong working knowledge of computer systems, hardware, and software.
- Good problem-solving, analytical, and team-working skills.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks, set priorities, schedule, and meet deadlines.
- Candidate must be fully bilingual - speak, read, and write Spanish and English with proficiency.
- Availability to assist, when required, during nights and weekends.
Equal Opportunity Employer
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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