Customer Support Lead

We are looking for a Customer Support / Help Desk Lead to support our interactions with customers ranging from initial onboarding, in-depth training, and ongoing technical support. In addition to handling day-to-day tickets and scheduled support calls, you ll work closely with our customer experience and marketing teams to improve the overall customer experience. You will also help categorize and identify recurring issues and inefficiencies customers encounter and work directly with the development and design teams to create solutions.

As an early employee of our small company, you ll have the opportunity to shape our users experience for years to come. This is a fantastic opportunity for a can-do candidate to leverage their past experience with IT or technical support while also stepping outside of their comfort zone to learn new skills on projects across the business.

BoundaryCare is a small healthtech startup bringing technology supports to underserved populations including people living with dementia and individuals with intellectual and developmental disabilities. Our groundbreaking technology is used across the country to help care teams and individuals maintain independence and safety all while supporting their goals and growth.